About The Role
Days of Working: This position is based at Rockwood Academy, working onsite 0800 – 1600 with flexibility as and when required to fulfil business needs.
As a Site Manager, you must ensure the safe operation, profitability and efficiency of all services provided to the school. Ensure service delivery is compliant with legislative requirements, company procedures and customer requirements. Lead a team of onsite employees and contractors to provide a fully integrated service to the contract. Effectively manage all operational teams through recruitment, training and performance management. Ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract. Deliver continuous service and cost improvements through identification, promotion and implementation of innovative systems, processes, procedures and products.
Main Duties
- Be the first point of contact for the management of OCS service delivery to clients.
- Provide reports for the client representative and OCS management teams on all aspects of service delivery.
- Hold account management responsibility to develop contract operations.
- Provide regular progress reports and service updates to supply chain partners.
- Demonstrate a responsive “can-do” attitude to the client and end users.
Experience
- Must have Right to Work in the UK.
- An enhanced DBS will be completed for the successful candidate.
- Proven background in delivering a range of maintenance, cleaning, security and portering services would be a pre-requisite, ideally within an education environment would be beneficial.
- Good administration, computer skills are essential.
- Good communicator, as client interaction is high.
- IOSH and legionella responsible persons certification is an advantage, but training can be provided.
- Ability to interpret contract documentation.
- Demonstrable track record of excellent client relationship management and customer-facing/partnering skills.
- Business development, retention, and championing new and up-to-date initiatives are keys to success in this role.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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