Stella Maris – Support Worker

Salary : £24,896.94 Contract : Permanent Hours : 35 per week – Varied 7 day rota with several shift patterns Location Stella Maris, 28 Garmoyle Street Belfast BT15 1DY Employee Benefits Enhanced Annual Leave 35 days per year, increasing as your length of service increases Paid Sick Leave Company maternity & paternity pay Contributory Pension scheme Health Cash Back & Rewards Plan Christmas Savers club Bluelight discount card Plus, many opportunities to learn and develop within the organisation Why work for us? Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission? We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles: We celebrate the potential of people We put our words into action We aim to take a wider role in civil society We believe in rights and responsibilities If you choose to work for Depaul About Stella Maris This service is managed by Depaul working in partnership with Radius Housing Association. Stella Maris is a wet, low-threshold service supporting men and women experiencing alcohol dependency and homelessness. Our team uses a harm-reduction approach, helping residents safely reduce or stabilise their alcohol use while building trust and stability. We support people to secure housing through NIHE, develop essential independent living skills, access the healthcare they need, and apply for the grants and practical support that help them move on to a permanent home. Working at Stella Maris means being part of a compassionate, skilled team that helps people rebuild their lives and move toward independence. Your new role You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives. To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities. To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space. Ensuring service users records are being maintained To provide colleagues with timely and accurate communication relating to service users. Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others To ensure that Health and Safety standards are met within the service in accordance with Depauls Health and Safety policy and procedures. Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy To identify building defects in line with organisational health and safety standards To ensure that Health and Safety standards are met within the project in accordance with Depauls Health and Safety policy and the services risk assessments. Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service Users files, OTIS, Incident and Accident Reporting etc. To remain vigilant to IT and cyber risks and comply at all times with Depauls IT Security policies. To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time. Essential Criteria 3 GCSEs A-C to include Maths and English or equivalent 1 year paid relevant work experience or 2 years relevant volunteering experience Good working knowledge of risk assessment and risk management processes Good IT skills, including working knowledge of using IT systems to record client information Good written and verbal communication skills. The ability to compile and present accurate written and electronic reports Have an understanding of homelessness and the issues that can lead to homelessness Have an understanding of what supports can be offered in homeless services to promote positive futures Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness Understand the importance for Health and Safety standards in the delivery of services on a day to day basis. Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies Knowledge and willingness to work within the guidelines of Depaul vision mission and values. Circumstances Ability to work on a rota basis (7-day week mornings, evenings, weekends and nights). Access NI This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate. NISCC This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period. Depaul Ireland are an Equal Opportunities employer. Closing Date 12/05/2026…