Team Leader

We are seeking a compassionate, experienced, and motivated Team Leader to join our Crisis Centre team. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health crises.

As a Team Leader, you will play a key role in ensuring the safe, effective, and person‑centred delivery of support services. You will lead by example, providing guidance, supervision, and support to staff while maintaining a calm and professional approach in high‑pressure situations.

Key Responsibilities

• Lead and supervise a team of support workers within the Crisis Centre
• Ensure the delivery of safe, responsive, and person‑centred care
• Support individuals experiencing mental health crises with empathy and professionalism
• Conduct risk assessments and ensure safeguarding procedures are followed
• Manage staff rotas, performance, and ongoing development
• Maintain accurate records and reports in line with policies and regulations
• Work collaboratively with healthcare professionals and external agencies

Requirements

• Previous experience in a leadership or senior role within health or social care
• Strong understanding of mental health and crisis intervention
• Excellent communication and interpersonal skills
• Ability to remain calm under pressure and make sound decisions
• Knowledge of safeguarding and risk management procedures
• Relevant qualification in Health & Social Care (Level 3 or above preferred)
• Driving licence on have own car

What We Offer

• Competitive salary
• Ongoing training and professional development
• Supportive and inclusive working environment
• Opportunity to make a real difference in people’s lives

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