IT & Application Support Engineer

IT & Application Support Engineer Location: Belfast Salary: £28,000 – £32,000 Type: Full-time | Office-based An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users. The Role You will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach. Key Responsibilities Provide 1st line IT and application support to internal users Troubleshoot hardware, software, and system issues Support internal business systems and applications Communicate clearly with users, keeping them updated on progress Escalate issues where appropriate and work with wider IT teams Run basic SQL queries to help investigate application issues Experience & Skills Required Minimum 2 years’ experience in a 1st Line IT Support or Application Support role Strong customer-facing and communication skills Logical, methodical approach to problem-solving Confident supporting a wide range of users Basic SQL knowledge is essential Salary & Benefits £28,000 – £32,000 depending on experience 34 days annual leave (including statutory days) Private healthcare Pension scheme Working Pattern Monday to Friday, 9:00am – 5:30pm 1-hour lunch Fully office-based in Belfast Interview Process Two interview stages Short SQL test (completed remotely, approx. 30 minutes) Next Steps To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O’Connor at MCS Group: ?? ?? Even if this position isn’t right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities Benefits: Pension…