Lithuanian | Polish | Czech | Greek | Hungarian
Location
Lisbon, Portugal
Work Model
On-site Hybrid / Work from Home possible depending on project & performance
Main Responsibilities
Support customers via digital channels
Resolve inquiries quickly and professionally
Deliver high-quality customer experience
Follow service standards and procedures
Stay updated on leading e-commerce products
Handle peak contact volumes during promo seasons
Profile
Strong customer service skills
Excellent written & verbal communication
Empathy and rational decision-making
Good understanding of e-commerce
Able to work in fast-paced environments
Schedule
Current
Mon–Sun rotational shifts
08:00–17:00 or 09:00–18:00
2 rotational days off
Future (TBC)
24/7 rotational shifts
Salary & Benefits
Base Salary competitive
Language Bonus: €45 × 11 months
Meal Allowance: €7.23 per working day
Shared accommodation available
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