OverviewWe are seeking experienced Field Service Engineers to provide on-site break/fix support for HP and Lenovo laptops and desktops across multiple regional locations. This is a hands-on, field-based role requiring strong technical ability, self-sufficiency, and professionalism when representing the client on-site.
Scope of Work* Carry out field-based repair and maintenance of HP and Lenovo laptops and desktops.* Diagnose, troubleshoot, and resolve hardware faults, performing component-level replacements where required.* Strip down, repair, and rebuild laptops and desktops following vendor procedures.* Use mobile app to receive and update daily tickets.* Collect required parts from the designated parts pick-up location each morning.* Attend client sites to complete assigned repairs, return old parts, and collect new ones the following day.* Utilise provided USB tools for BIOS and branding configuration.* Work independently with remote support available from the central help line.
Skills & Experience* Proven experience in field-based or deskside support roles at Level 2 or above.* Hands-on experience with HP and/or Lenovo hardware (laptop and desktop repair).* Strong diagnostic, troubleshooting, and repair skills.* Familiar with part replacement, imaging, and BIOS configuration.* Good customer service and communication skills.* Full UK driving licence and own vehicle (essential).* Own standard toolkit (specialist BIOS tools supplied).
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