In House Engineering Quality & Continuous Improvement Lead & Service Engineer

Overview

Role Overview – Equipment & Ancillaries (MESM) Based in Chorley, UK, within the IHE (In-House Engineering) workshop, this role supports global clinical studies under the direction of the Global Service Manager (GSM). You’ll deliver hands-on technical services across a wide range of clinical specialties and contribute to product lifecycle management and continuous process improvement.

Responsibilities

Technical Services

• Commissioning, maintenance, calibration, repair, and technical support




• Manage shared mailboxes and service documentation in ERP




• Respond to equipment recalls and alerts




• Support inventory receipts and counts

Equipment Types

• Patient monitoring, EKGs, Holter/stress systems




• Point-of-care devices, haematology analyzers




• Perform complex technical duties ensuring safety and reliability




• Lead audits, review team outputs, and propose procedural changes




• Liaise with suppliers for technical/commercial data under NDA




• Manage DMR/NCP reporting and ensure quality targets are met




• Lead kaizen-based improvements and 6S workshop standards




• Eliminate waste and enhance stakeholder value




• Manage defects and support continuous improvement

Analytical Judgement

• Analyze complex issues and contribute to safety-focused decisions




• Balance health & safety with operational demands

Cross-Functional Support

• Build strong internal/external relationships




• Represent Resonant’s mission, vision, and values

Technical Support

• Research specs, resolve customer issues, and support documentation




• Collaborate with Marketing, Sales, Ops, and QA




• Participate in customer intimacy programs and cross-functional projects

Training & Oversight

• Train apprentices and new hires




• Direct subcontractors and external services




• Travel for training and maintain ongoing education

Biomedical Duties

• Routine maintenance, calibration, and troubleshooting




• Safety testing and compliance assurance




• Documentation and inventory management




• Evaluate new devices and implement preventive schedules

Qualifications

• 5+ years in technical services, engineering, or quality




• Desired certifications: Medical devices, infusion systems, lab equipment

Skills & Abilities

• QMS experience (ISO 9001)




• Knowledge of global standards and legislation




• Strong electrical/electronic background




• Ability to work independently on high-risk equipment




• Excellent communication and organizational skills




• Physically fit for equipment handling




• Experience with ISO 17025 / ISO 13485




• Infusion pump maintenance




• Supervisory experience




• Proficiency in MS Office 365

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Research Services

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