Customer Service – Office

Customer Service & Home Delivery Coordinator Location: Banbury Salary: Up to 27k Contract: Permanent / Full‑Time Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team. This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments. What You’ll Be DoingProviding a high level of customer service via email and telephoneManaging and processing home delivery orders accuratelyLiaising with internal teams, warehouses, retailers, and delivery carriersResponding promptly to customer enquiries and transport‑related queriesHandling delivery issues, failures, and general service questionsInvestigating customer complaints and resolving them efficientlyEscalating complex issues to the Line Manager when requiredSupporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives What We’re Looking ForSelf‑motivated and able to work independently when neededExcellent verbal communication skillsStrong organisational abilities and attention to detailConfident handling confidential informationA team player who works flexibly to achieve shared goalsSomeone who takes ownership of customer issues and sees them through to resolutionComfortable working in a multicultural environmentAble to work both independently and as part of a teamExperience & QualificationsNVQ Level 3 in Customer Service, Administration, or equivalentProven experience in a similar customer service or home delivery roleExcellent telephone mannerStrong IT and data‑entry skills, including experience with spreadsheetsBackground in a call centre, help desk, or similar environment is beneficial  If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you.  …