HR Services Team Manager – Vetting –
Glasgow – Hybrid – 2-3 days/week in office
To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.
Accountabilities:
*Central coordination point for all vetting activity – plans and overseas workload ensuring team delivers against requirements per roll out phase
*Ensures Service Delivery and Customer Experience meets expectation and SLAs
*Process design and collateral provision for retail roll out
*Dashboard management and progress reporting for leaders and other stakeholders on completion rates
*Working closely with vetting partner to monitor risks and support employees and candidates
*Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals
*Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed
Experience:
*HR background with sound experience of employment checks processes – essential
*Experience of working with screening partners – essential
*Team management experience (for 2 people)
*Sound experience and understanding of multiple policies, procedures or systems.
*Communication – both written and verbal, with the ability to influence at all levels
*Must be able to handle complex issues in a professional and sensitive manner.
Project People is acting as an Employment Business in relation to this vacancy.