TravelOperationsandCustomerServicesManager
BaseSalaryto38,000+Benefits
Hybrid-CentralLondon
OurclientisaBCertifiedtravelcompanywhocreateunforgettableadventurebasedtravelexperiencesdesignedforfundraisingchallengesforbothindividualandgrouptraveltoworldwidedestinations.
TheyarenowrecruitingforaTravelOperationsandCustomerServicesManagertojointheteam.
ThisisapivotalrolewiththeTravelOperationsandCustomerServicesManagerbeingasenior,hands-onrole,responsiblefordeliveringasafe,good-valueexperiencefortheirtripparticipantsfrombookingthroughtothesuccessfulcompletionoftheirchosenchallenge.
Thisinvolvesoverseeingthepre-departureexperienceofparticipantsaswellasthemanagementandbookingofsupplierservicestoensurealltripsarerunsafelyandefficientlyforallparticipants.
Tobeconsidered,candidatesmusthavesenioroperationsandcustomerservicesexperiencegainedwithinadventureorstudenttravelwithanunderstandingofgrouptravelwiththeabilitytomanagerelationshipswithsuppliers.
ThereisaclearpathwayfortherightcandidatetoprogressintoaSeniorOperations&CustomerExperienceManagerroleand,longerterm,HeadofOperations,basedonperformanceandcommitment.
Thisroleisofferedonahybridbasis-CentralLondon
TravelOperationsandCustomerServicesManagerDuties:
MaintainingTripDateMappingdocumentstoensurealltripsareplannedefficiently,liaisingwithsalesstafftoensuredeparturedatesareoptimised.
Administertheagreedpre-departurechecksprocessforallActivetrips,liaisingwithotherrelevantstafftoensureparticipantsandcharitypartnersarecommunicatedwithwherenecessary.
Takingresponsibilityforensuringthattripsaremappedondateswiththebestvalueflightpricesandchoosethebestvalueairlinesforeachrouting,takingflighttimes,layovers,costperpersonandcontractualtermsintoaccount.
Request,negotiateandagreetrip-specificquotes/contractswithairlinesasearlyaspossible,ensuringthecostpertravellingparticipantisminimised.
MonitorsuppliersperformanceandadherencetocontractualobligationsandensurethattheCEOismadeawareofissuesassoonaspossibleaftertheyarise.
TravelOperationsandCustomerServicesManagerExperienceRequired:
Previousoperationsexperiencewithinadventureorstudent-basedtravel
Experienceinadministeringgrouptravelpackages
Buildingandmaintainingprofessionalrelationshipswithsuppliers
Experiencedealingwithcustomerenquiriesandcomplaints
TravelOperationsandCustomerServicesManagerSalaryandBenefits:
BaseSalaryto38,000basedonexperience
23daysannualleave
HybridWorking
Careerprogression
Travelopportunities
Careerprogression
Workplacepension
ToapplyfortheTravelOperationsandCustomerServicesManagerrole,pleaseemailmeyourCVamemberoftheteamwillbeincontacttodiscusstheroleandcompany
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