Job Title: Regional Operations Manager Salary: £57,680 per annum plus £3,000 car allowance Permanent, Full-Time Location: Home based with regular travel across the North East Adult Social Care, Supported Living and Residential Services
*Compass Associates is proud to be working with a large, values-led care provider to recruit an experienced Regional Operations Manager for the North East. This organisation delivers high-quality support to adults across supported living and residential settings, with a strong focus on learning disabilities, autism, elderly care, and dementia. This role offers the opportunity to join a stable and well-established leadership team within a provider known for investing in people, quality, and long-term service development. The Regional Operations Manager will hold full operational responsibility for a multi-site portfolio across County Durham and North Yorkshire, leading and supporting Registered Managers across adult supported living and residential services. This role suits an established Operations Manager with significant audit experience and confidence operating in complex, multi-site environments. You will operate above service level, holding Registered Managers to account and driving performance across the region. The client wants someone analytical and performance driven, who knows their processes inside and out and works with a high degree of autonomy. CQC readiness is a baseline expectation, not a strategy. You will drive quality proactively, identify risk early, and take full ownership of your portfolio. Values matter as much as performance. Relocation is not an option.
Quality & Service Improvement Leading on internal and external audits, quality monitoring, and service improvement plans. Supporting services following inspection activity and ensuring sustained quality outcomes. Regulatory Compliance Holding accountability for compliance with CQC regulations and internal quality frameworks. Actively participating in inspections and maintaining strong relationships with regulators and external stakeholders. Building and maintaining effective relationships with local authorities, commissioners, housing partners, and external agencies. Financial & Operational Oversight Working closely with the Regional Director to manage budgets, performance, and regional KPIs. Maintaining oversight of occupancy, staffing, and financial performance across the region.
An experienced Operations Manager with a proven background in adult social care, supported living, and learning disabilities services. Extensive experience of internal and external audits, service inspections, and quality improvement activity. Confidence leading services through challenge and regulatory scrutiny. Strong commercial awareness with experience managing regional budgets, KPIs, and operational performance. In-depth knowledge of CQC legislation, adult social care regulation, and best practice. Full UK driving licence and willingness to travel regularly across the region. Experience working with local authorities, housing commissioners, and developers. The successful candidate will receive a comprehensive benefits package, including:~ 3,000 car allowance~33 days annual leave inclusive of bank holidays~ Life assurance~ Private medical insurance~ Wellbeing support platform and mental health first aiders~ Staff reward and recognition schemes~ Discount platforms and money saving schemes~ Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.
Established in 2009, Compass Associates is an award-winning UK specialist Health and Social Care Recruitment Consultancy, providing tailored recruitment solutions for permanent and interim assignments across the sector….