Operations Manager

We are seeking an experienced and motivated Operations Manager to lead and inspire teams delivering high-quality advice services. You will be a strong people leader, confident in driving performance, managing service delivery, and adapting your approach to get the best from individuals.

Based in Sandwell and Walsall, you will oversee day-to-day operations, ensuring performance targets, quality standards, and compliance requirements are consistently met across services.

Key Responsibilities

• Lead, support, and develop staff to deliver excellent services
• Monitor performance against KPIs and funder requirements
• Ensure high-quality advice and positive client outcomes
• Oversee service delivery, resource planning, and team performance
• Maintain accurate reporting, case management, and compliance (including GDPR)
• Drive continuous improvement and promote collaborative working

About You

• Proven experience in operations or service management
• Strong leadership and people management skills
• Experience working to targets and quality standards
• Ability to coach, support, and develop teams
• Organised, adaptable, and committed to delivering high-quality services

#J-18808-Ljbffr…