Front of House Manager

Job Description

Role Overview

The Front of House (FOH) is responsible for delivering an exceptional client experience at Virtue Vets. This role ensures smooth day-to-day clinic operations, effective client communication, and supports both clinical and commercial performance through proactive engagement and organisation.

Key Responsibilities

• Client Communication
• Manage all client interactions across phone, WhatsApp, and email, ensuring timely, professional, and friendly responses.
• Clinic Operations & Checklists
• Ensure completion of all daily clinic checklists including opening, closing, and cleaning procedures.
• Clinic Environment
• Maintain high standards of cleanliness and presentation across the clinic, including supervising external cleaning providers when applicable.
• Client Engagement & Walk-ins
• Proactively engage with walk-in clients, welcome visitors, initiate conversations, and create a warm, inviting atmosphere.
• Appointment Management
• Oversee and optimise the daily appointment schedule, ensuring efficiency, minimising gaps, and maximising clinic capacity.
• System Coordination
• Ensure accurate alignment between Rota and systems in relation to staffing and scheduling.
• Sales & Service Promotion
• Support upselling initiatives, promoting memberships, follow-up treatments, and relevant products to clients.
• Team Communication
• Maintain clear and consistent communication with the clinical team, ensuring awareness of delays, schedule changes, and operational updates.

Key Skills & Attributes

• Strong communication and interpersonal skills
• Highly organised with strong attention to detail
• Proactive and confident in client-facing situations
• Ability to multitask in a fast-paced environment
• Commercial awareness and confidence in promoting services
• Team-oriented with a positive, can-do attitude

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