Operations Manager

Job Description

Key Responsibilities

1️⃣ Operational Leadership

• Oversee day-to-day operations of biodigester installations and servicing teams.
• Lead planning, scheduling, and resource allocation across multiple sites.
• Ensure compliance with Environment Agency regulations and industry standards.
• Maintain operational KPIs related to time, cost, quality, and safety.

2️⃣ Project Delivery Management

• Manage projects from inception through commissioning and client handover.
• Develop cost-effective, technically compliant solutions aligned with client specifications.
• Monitor budgets and implement Whole Life Cost (WLC) optimisation strategies.
• Maintain accurate project records and asset documentation.

3️⃣ Technical Oversight

• Provide technical guidance on wastewater treatment systems, hydraulics, and civil works.
• Conduct risk assessments and implement mitigation strategies.
• Support root cause analysis and troubleshooting of operational issues.
• Ensure systems meet environmental discharge compliance requirements.

4️⃣ Stakeholder & Client Management

• Liaise with clients, contractors, suppliers, regulators, and internal teams.
• Represent the company in meetings with public bodies and external stakeholders.
• Build and maintain long-term customer relationships.

5️⃣ Health, Safety & Compliance

• Ensure full adherence to CDM regulations, HSE standards, and site safety requirements.
• Promote a strong safety culture across operational teams.
• Monitor subcontractor compliance and performance.

6️⃣ Continuous Improvement

• Identify efficiency opportunities in operational processes.
• Drive innovation in service delivery and system performance.
• Support scaling of operational frameworks as the business grows.

Candidate Profile

We are looking for a technically strong and operationally focused professional with:

• Proven experience in water/wastewater engineering, civil engineering, or utilities sector.
• Strong background in project management and site-based operations.
• Experience managing cross-functional teams and subcontractors.
• Knowledge of hydraulics, clean water distribution, or wastewater systems.
• Experience in regulatory compliance and risk management.
• Excellent stakeholder engagement and communication skills.
• Ability to perform under pressure and manage multiple projects simultaneously.

Qualifications (Desirable)

• Degree in Civil Engineering or related discipline.
• APM / Project Management qualification.
• SMSTS or equivalent site management certification.
• CSCS card.
• Full UK driving licence.

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