Customer Success Manager

Enterprise Customer Success Manager – Procurement Analytics

About the company:

• Award-winning, high-growth SaaS platform in the procurement and enterprise analytics space
• Trusted by some of the world’s leading global organisations including CocaCola, Sony & Deloitte
• Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
• Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy

About the role

• Own a small, strategic portfolio of large, complex enterprise customers across global organisations
• Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
• Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
• Manage renewals, retention, and expansion opportunities across key strategic accounts
• Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
• Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
• Grow incremental revenue through upsell and cross-sell within existing enterprise accounts
• 5 years’ experience in Customer Success or Account Management SaaS role
• Proven experience managing and growing a small number of enterprise accounts with a £1m+ BoB
• Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
• Track record of driving renewals, retention, and expansion within complex accounts
• Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
• Experience in procurement, supply chain, analytics, or similar enterprise functions is highly advantageous

Package

• Hybrid – Central London 1 day p/w
• Occasional travel across UK/Europe and US
• Fast-growing, entrepreneurial SaaS environment with strong career progression

Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.

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