Serviced Office Centre Experience Manager

Centre Experience & Commercial Manager Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high‑performing centres? If so, this is a role where you can truly make your mark. About the CompanyOur client is a well‑established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work – they are collaborative communities where businesses connect, grow, and succeed.With a strong reputation for service quality, operational excellence, and community‑led environments, the organisation continues to invest in its people, spaces, and customer experience. The OpportunityAs Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands‑on leadership role combining commercial accountability, people leadership, and operational excellence.You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded. What You’ll Be Responsible ForCommercial & Financial PerformanceFull ownership of centre budgets, KPIs, and commercial resultsDriving revenue from coworking memberships and meetings & eventsForecasting, cost control, and P&L managementIdentifying and maximising new income opportunities across all non‑office productsCustomer Experience & OperationsEnsuring the smooth, professional day‑to‑day operation of the centreMaintaining exceptional standards of service, presentation, and hospitalityActing as the senior escalation point for customer issuesOverseeing seamless onboarding, move‑ins, and customer transitionsContinuously improving processes, efficiency, and service deliveryPeople LeadershipLeading, motivating, and developing on‑site teamsCreating a high‑performance, customer‑first cultureManaging recruitment, performance, development, and engagementEnsuring appropriate staffing levels to meet commercial and operational demandFacilities, Compliance & GovernanceManaging suppliers, repairs, maintenance, and minor worksEnsuring full compliance with health & safety, GDPR, AML, and company policiesOverseeing audits, inspections, and statutory requirementsEmbedding ESG, governance, and quality standards at site levelAbout YouYou’ll be a commercially astute, highly organised leader who thrives in a customer‑facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big‑picture performance.You’ll bring:Proven experience in flexible workspace, hospitality, meetings & events, or similar environmentsStrong commercial and revenue‑driving experience with P&L exposureExcellent stakeholder management and communication skillsA proactive, solutions‑focused mindset and strong attention to detailConfidence working autonomously while collaborating cross‑functionallySolid IT skills, including Microsoft Office 365…