Customer Service Advisor

Recruiting now for a Part Time Customer Service Advisor to join a friendly team.

About the Customer Service Advisor role:

• Monday to Friday – No weekends!
• Part time – 20 hours per week 
• 4 hours per day working between 9am – 5pm i.e. 9am-1pm or 10am-2pm etc
• £12.71ph 
• Temp to permanent role
• Office based role in Stratton area (on main bus route)

Duties for the Customer Service Advisor role:

• Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
• Liaise with various parties including transport providers
• Liaise with other internal team members
• Entering information on two different customer record systems
• Dealing with transport and customer queries
• Entering information into reporting spreadsheets
• Build and maintain relationships with key customers
• Ensure procedures are adhered to in line with company policy and best practice

Experience / Skills required for the Customer Service Advisor role:

• Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail and articulate both verbally and written
• Ability to work independently
• Passionate about good customer service experience

To be considered for the Customer Service Advisor role apply today!

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