Company: Elite People Ltd
Location: Greater London
Job Description:
CustomerServiceExecutive
BasedHeathrow
28Kplusovertime
Toworkaspartofateamworkingaflexibleshiftpatterntoincludeweekendworkaveraging40hoursperweek.
Thisisanexcitingcustomerfacingrole,lookingaftercustomers,andbecominganintegralmemberofahighlymotivatedandfriendlyteam.
EssentialResponsibilities
- ProvideexcellentCustomerServiceforbothinternalandexternalcustomers.
- Ensurecustomerexpectationsaremanagedproactively.
- Completestandardprocessesefficiently
- Dealwithcustomersfacetofacetodelivergoodserviceandencouragerepeatbusiness.
- Investigatecustomerproblems,queriesescalatingasappropriateandtakeactionstoachieveasuccessfuloutcome.
- Completedailyadministrativeworkasrequiredbothaccuratelyandonatimelybasis.
- Maintainasafecleanworkingenvironmentinlinewithhealthandsafetyrequirement.
- Workaspartofateamandadoptaflexibleapproachtoincreaseandmaintainqualityofservice.
- Provideaccurateinformationtocustomers.
- Qualifypotentialcustomersandmanagerisk.
- Contributetoanongoingpositiveteamenvironment.
- Undertakeadditionalworkasrequiredtomeetandexceedtheexpectationsofthecustomer.
Qualifications/Requirements
- Attentiontodetail.
- Acalmandanalyticalapproachtoproblemsolving.Excellentcommunicationandinterpersonalskillswiththeabilitytoworkeffectivelywithpeopleatalllevelsoftheorganisation.
- Abilitytoquicklyidentifyandprioritiseissues,createsolutionsandmeetdeadlines.
- Abilitytoworkunderpressure.
- Abilitytobuildstrongrelationshipswithinternalteamsandexternalcustomers.
- Afulldrivinglicencethatmusthavebeenheldforatleast2years.
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Posted: March 30th, 2026