Business support Assistant

Job Title: Business and Customer Support Assistant Salary: £14.18 per hour Location: Various Council buildings Contract Type: Temporary until 31 March 2026 Our client is seeking two Business and Customer Support Assistants to support the Legal Team with licensing applications and a range of administrative duties. These roles will also involve occasional reception cover at different Council buildings. Posts AvailablePost 1: 28 hours per week, worked over 4 days (day off to be agreed) – Temporary until 31 March 2026Post 2: 36.25 hours per week, worked over 5 days – Temporary until 31 March 2026The Role You will provide high-quality business and customer support, primarily assisting with the processing of licensing applications in line with legislation and council policies. You will issue licences, respond to enquiries and complaints, and manage a variety of administrative, financial, and project-related tasks. The role requires strong IT skills, excellent organisational abilities, and a customer-focused approach. Key ResponsibilitiesProvide excellent customer service from the first point of contact, including by phone, face-to-face, online, and within council buildingsEnsure customers receive accurate information and timely services wherever possibleAssess and process customer requests in accordance with legislation, council guidance, and policiesHandle enquiries and complaints professionally and efficientlyProcess licensing applications accurately and within required timescalesEnsure compliance with relevant legislation and proceduresIssue licences and maintain accurate recordsPrepare and format documents such as letters, reports, and mail mergesEnter and process data, including sensitive information, across multiple systemsEnsure information is managed, stored, and handled in line with data protection requirementsOrganise and maintain physical and electronic filing systems, including archiving and retrievalProcess orders, invoices, payments, and cash in line with council proceduresMaintain and reconcile financial records and documentationRaise invoices for services and support the recovery of outstanding paymentsContribute to the review and improvement of processes and proceduresIdentify and help implement more efficient, customer-focused ways of workingCollate, check, and organise data from a range of sourcesProduce reports to support informed business decisionsAssist with tasks and projects, including continuous improvement initiativesSupport the coordination of project documentation and communicationsSkills and ExperienceExcellent customer service and communication skillsStrong IT skills with the ability to work confidently across multiple systemsAbility to manage competing priorities and meet deadlinesHigh level of accuracy and attention to detailAbility to handle sensitive and confidential information appropriatelyPrevious administrative, financial, or licensing experience is desirable…