Job Description
We are retained to work exclusively to manage a search for a new General Manager.
Our client is a highly successful family owned business with a long track record of success.
We are looking for an experienced General Manager to oversee the day‑to‑day operations of a large residential holiday park. This is a key leadership role, and you will be responsible for managing a diverse team across Food & Beverage, Sales, Maintenance, and Grounds, ensuring exceptional service delivery and outstanding operational performance.
You will be a confident decision‑maker with strong commercial awareness, capable of driving high standards, maximising revenue, and fostering a positive, high‑performing team culture. If you are passionate about hospitality, thrive in a fast‑paced, seasonal environment, and excel at developing people, this is an exciting opportunity to showcase your operational leadership.
Key Responsibilities
Operational Management
- Oversee all operational aspects of the park — including accommodation, facilities, and grounds — ensuring smooth daily operations aligned with safety, compliance, and quality standards.
- Ensure Owners receive consistently high levels of service, encouraging repeat visits and positive feedback.
- Proactively address issues related to facilities or owner experience, resolving challenges quickly to maintain high standards.
- Stay informed of relevant industry regulations and legal requirements to ensure full compliance across the park.
People Leadership
- Recruit, lead, and develop a team of approximately 40 colleagues, building a motivated, engaged, and high‑performing workforce, managing the recruitment of additional colleagues for peak and off peak hiring
- Provide clear direction, coaching, and performance management to support staff development and succession.
- Foster a culture of high standards,collaboration, and continuous improvement.
- Adapt communication effectively for individuals and teams, ensuring clarity and shared understanding.
Commercial & Financial Performance
- Develop and implement strategies to drive occupancy, increase revenue, and maximise profitability.
- Monitor and manage budgets, forecasts, and financial performance, ensuring targets are met while maintaining efficient use of resources.
- Track and analyse key performance indicators (KPIs) to identify opportunities for operational improvements.
Maintenance & Facilities
- Oversee the Maintenance and Grounds teams to ensure the park environment remains safe, clean, and well‑presented at all times.
- Investigate and resolve operational issues such as equipment failures or facility disruptions, ensuring timely and safe solutions.
Planning & Coordination
- Plan and prioritise work and departmental tasks to meet annual park objectives.
- Promote strong cross‑departmental communication and collaboration to ensure seamless park operations.
- Represent the park with professionalism, building strong relationships with guests, colleagues, and stakeholders.
Essential Experience required
- Proven managerial experience within residential and/or holiday parks
- Strong leadership capability with a track record of motivating, developing, and managing high‑performing teams.
- Excellent customer service ethos with a commitment to delivering exceptional guest experiences.
- Confident and decisive, with strong problem‑solving skills and the ability to perform under pressure.
- Robust interpersonal skills, able to build positive relationships with guests, staff, and stakeholders.
- Flexibility to work weekends, holidays, and peak‑season hours as required.
- Role subject to a Basic Disclosure and Barring Service (DBS) check.
Accommodation is provided for this position.
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