Customer Service Representative. Full time working from home.

Customer Service Advisor (Zero Carbon Living) Team: OVO Care, Account Management Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner – customer-facing in a service environment, with digital experience and problem-solving skills advantageous Full-time – 37 hours per week (Shift times are between 8am – 6:15pm Monday to Friday and one Saturday per month from 9am – 2pm) Top 3 qualities for this role: Communication, great teammate, and creative thinking All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You’ll also have the flexibility to work from home. For this role, you’ll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you’re in your squad. we call this Account Management. it’s not just a way of working – it’s a culture and a mentality. We embrace challenges, continuously provide feedback, and proactively seek opportunities to improve, innovate, and progress towards a zero carbon future. As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. You’ll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Engaging with OVO’s customers, communicating with passion across phone, email, and web chat contacts– Coach your teammates in areas where you have a deeper level of knowledge or skill – this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad– Identify and implement continuous improvement efforts in both squad ways of working and customer experience– Be an OVO ambassador, promoting our range of products and services to customers– Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living– Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement– As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you’ll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO… and there’s flex pay. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. For starters, you’ll get 34 days’ holiday (including bank holidays). With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations. Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks….