Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Assistant Housing Officer is central to achieving this. As part of our Housing and Communities team, you’ll play a key frontline role in delivering high‑quality, compassionate and responsive housing services across Inverclyde.
You will work closely with Housing Officers, the Housing & Customer Support Manager and colleagues across Customer Support and Property Services, supporting a broad range of activities, including: Allocations & Voids: administering housing applications, nominations and mutual exchanges; Tenancy & Income Management: supporting rent account monitoring, early arrears intervention and helping tenants maximise income through partnership working. Estate Management: carrying out estate inspections, addressing neighbourhood concerns and contributing to safe, well‑maintained communities. Customer Engagement: delivering excellent customer service, supporting Cloch’s complaints process, encouraging tenant participation and contributing to community initiatives. Casework & Tenancy Sustainment: working with partner agencies to support tenants with specific needs and strengthen long‑term tenancy outcomes.
This is a permanent, part‑time (14 hours per week) job‑share post with a salary of £36,517–£39,921 (Grade 6 – pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing. The full job description and person specification for the post can be found within our recruitment pack located on our website, under current vacancies. It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values – Be Better, Be Kind, Be Responsible, Be Positive – we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.
We are proud of our customer service and remain committed to delivering services that make a meaningful difference to tenants.
Take pride in providing high‑quality customer service Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview….