Requirements
- 8+ years leading and managing teams of at least 5-10 people
- Technical expertise and experience: APIs, data architecture, integrations, automation
- Strong project management skills, able to run multiple large-scale engagements in parallel
- Excellent communicator who can bridge business and technical stakeholders
- Strategic thinker but willing to roll up sleeves and get into operational details
- Experience in a high-growth, cross-functional startup or scale-up environment
What the job involves
- We’re looking for a seasoned leader to own and scale our global Technical deployment organization
- You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers
- You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows
- Manage, grow and coach a global team of Technical Deployment Specialists
- Design and evolve the end-to-end deployment lifecycle — from discovery and scoping to integration, configuration, and go-live
- Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
- Partner cross-functionally with CS, Sales & Product to align customer deployment strategy with business goals
- Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
- Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
- Be a hands-on leader: resolve escalations, train TDS team, and participate in high-risk go-lives
Requirements
- 8+ years leading and managing teams of at least 5-10 people
- Technical expertise and experience: APIs, data architecture, integrations, automation
- Strong project management skills, able to run multiple large-scale engagements in parallel
- Excellent communicator who can bridge business and technical stakeholders
- Strategic thinker but willing to roll up sleeves and get into operational details
- Experience in a high-growth, cross-functional startup or scale-up environment
What the job involves
- We’re looking for a seasoned leader to own and scale our global Technical deployment organization
- You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers
- You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows
- Manage, grow and coach a global team of Technical Deployment Specialists
- Design and evolve the end-to-end deployment lifecycle — from discovery and scoping to integration, configuration, and go-live
- Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
- Partner cross-functionally with CS, Sales & Product to align customer deployment strategy with business goals
- Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
- Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
- Be a hands-on leader: resolve escalations, train TDS team, and participate in high-risk go-lives
Track and report on deployment metrics: team capacity, utilization, customer outcomes, deployment velocity
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