Customer Helpline Officer

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Helpline Officer”, “description”: “JOB SUMMARY KEY DUTIES / RESPONSIBILITIESCommunicate with HSCNI customers in response to emergency stock demand, ensuring non-routine demand is recorded, inputted into the warehouse management system and processed in keeping with resources available within agreed timeframes to meet customer needsMonitor/analyse daily stock exception reports relating to customer order demand using Microsoft applications ( Excel, Outlook). Communicate with PaLS Logistics Stock Management and warehouse teams and agree immediate course of action to maximise stock allocation within customer delivery cycle timeframesContribute to the investigation and resolution of customer stock delivery after sales discrepancies, which include communication with Logistics teams and the interrogation of warehouse management and eFinancials systems. Escalate significant / high value discrepancies to line / senior manager where necessary. Maintain accurate records of aftersales discrepancies for monitoring / analysis purposesProcess HSC customer / Private sales stock orders within scheduled input deadline times for those customers PaLS provide a proxy inputting service forProcess HSC and Private sector customer requests for stock returns, ensuring returns criteria are met and all necessary documentation is generated using eFinancials and Business Intelligence reporting systemsRecord customer complaints via the PaLS customer complaints register. Where appropriate take the lead in the investigation of customer complaints and recommend corrective and preventive measures to be takenESSENTIAL CRITERIAA minimum of 5 GCSE's at Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification plus 1 year's relevant experience**ORTwo (2) years relevant work-based experience**. **Relevant experience should include:Experience in a customer service role dealing directly with customers, clients or suppliers.( or warehouse role) IT Skills particularly in the use of Microsoft office applications such as word, outlook and excel.Skills / Abilities/KnowledgeExcellent communication skills – Actively listening, ability to build a good relationships and rapport with Internal teams and CustomersAbility to problem solve and trouble shoot issues as they arisePrioritising daily workload, working in a face paced working environmentIT Skills – confident in the use of Microsoft applications such as Word, Outlook, ExcelGood organisational skills & attention to detail in completing workWhy temp with Staffline?Competitive hourly rate Weekly Pay with enhanced holidaysDedicated Consultant SupportEasy, online timesheets”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Staffline Group PLC”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436179743__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=936” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Belfast” } } }