Fraud Specialist
Glasgow (Office-based initially, hybrid options available)
Up to £28,500 + bonus (OTE £29,500)
Full-time | Permanent
Looking for a role where you can make a real difference?
Join a high-performing team supporting customers at critical moments—protecting them from fraud and delivering reassurance when it matters most.
If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.
What’s in it for you?
Competitive salary + monthly bonus
Hybrid working after probation (performance-based)
Clear progression & development opportunities
28 days holiday (increasing with service)
Discounts, wellbeing support & recognition schemes
Your Day-to-Day
- Take inbound calls from customers with fraud concerns
- Investigate suspicious transactions and raise fraud cases
- Help customers keep their accounts safe
- Support with everyday banking queries
- Assist vulnerable customers with care and empathy
- Take ownership of issues and resolve them quickly
What We’re Looking For
- Minimum 2 years’ UK financial services experience
- Customer service or contact centre background
- Confident communicator with a calm, professional approach
- Strong attention to detail and decision-making skills
- Able to handle sensitive conversations with empathy
- Motivated, proactive and solution-focused
Training & Working Pattern
- 2 weeks’ on-site training in Glasgow (Mon–Fri, 9am–6pm)
- First 3 months office-based
- Hybrid options available after probation
- Rotational shifts between 10:00 – 23:00, Monday–Sunday
Extra Benefits
- Health & wellbeing support (GP, mental health, financial advice)
- Cycle to Work scheme
- Eyecare vouchers
- Referral bonuses
- Monthly awards & recognition
- Pension scheme
Ready to take the next step in your financial services career? Apply now and be part of a team that truly makes an impact.
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Glasgow (Office-based initially, hybrid options available)
Up to £28,500 + bonus (OTE £29,500)
Full-time | Permanent
Looking for a role where you can make a real difference?
Join a high-performing team supporting customers at critical moments—protecting them from fraud and delivering reassurance when it matters most.
If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.
What’s in it for you?
Competitive salary + monthly bonus
Hybrid working after probation (performance-based)
Clear progression & development opportunities
28 days holiday (increasing with service)
Discounts, wellbeing support & recognition schemes
Your Day-to-Day
- Take inbound calls from customers with fraud concerns
- Investigate suspicious transactions and raise fraud cases
- Help customers keep their accounts safe
- Support with everyday banking queries
- Assist vulnerable customers with care and empathy
- Take ownership of issues and resolve them quickly
What We’re Looking For
- Minimum 2 years’ UK financial services experience
- Customer service or contact centre background
- Confident communicator with a calm, professional approach
- Strong attention to detail and decision-making skills
- Able to handle sensitive conversations with empathy
- Motivated, proactive and solution-focused
Training & Working Pattern
- 2 weeks’ on-site training in Glasgow (Mon–Fri, 9am–6pm)
- First 3 months office-based
- Hybrid options available after probation
- Rotational shifts between 10:00 – 23:00, Monday–Sunday
Extra Benefits
- Health & wellbeing support (GP, mental health, financial advice)
- Cycle to Work scheme
- Eyecare vouchers
- Referral bonuses
- Monthly awards & recognition
- Pension scheme
Ready to take the next step in your financial services career? Apply now and be part of a team that truly makes an impact.
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