Hey future tech-save marketer,
This is a hands-on marketing operations role where you’ll learn CRM systems, marketing automation, and digital workflows from the ground up.
If you enjoy making systems run smoothly and solving technical puzzles like:
- “Why didn’t this automation fire?”
- “Why isn’t this form submission triggering the workflow?”
- “Why isn’t this campaign sending correctly?”
then you’ll feel right at home here.
This is not a copywriting or social media role. It’s the behind-the-scenes engine room where marketing systems are configured, campaigns are launched, and automation keeps everything running smoothly.
You’ll start by working with checklists, templates, and proven playbooks, then grow into troubleshooting systems, improving documentation, and helping customers get the most out of our CRM platform.
What You’ll Do
The Marketing Operations Technician supports our Hattie CRM team by configuring new accounts, preparing and launching email and SMS campaigns, and helping customers with technical questions.
1.CRM Marketing Software Setup & Maintenance
Configure and maintain Hattie CRM accounts using templates and playbooks
Set up automations, pipelines, forms, email campaigns, and SMS campaigns
Prepare, upload and schedule marketing campaigns
Run system quality checks to ensure calendars, forms, phone numbers, and workflows are working correctly
Troubleshoot automation issues and configuration problems
Set up and train customer-specific AI agents within the platform
Maintain CRM reporting and update performance scorecards
2.Marketing Systems & Content
Edit marketing and training videos using our internal systems with guidance from the multimedia team
Upload and manage course content on training platforms
Convert Loom recordings into structured playbooks and improve internal documentation
Help maintain organised, easy-to-follow documentation for systems and processes
3.Customer Support (CRM Customers)
Support customers with Hattie setup and technical questions
Monitor support channels (Teamwork, WhatsApp) and respond to customer queries
Solve basic technical issues using checklists, guides and FAQs
Escalate complex issues to product or technical leads
Keep support tickets organised and track recurring issues
Identify common customer questions and help improve internal documentation
Who You Are
Tech-Savy & Resourceful
You enjoy learning new tools and systems. You’ve experimented with website builders, CRMs, marketing tools, or automation platforms and are comfortable figuring things out.
Detail-Orientated
You follow checklists, keep systems organised, and double-check your work before calling something finished.
Process-Driven
You enjoy structured workflows and repeatable systems that make work faster and more reliable.
Problem Solver
You like diagnosing issues and working step-by-step to figure out why something isn’t working.
Clear Communicator
You can explain problems clearly, ask good questions, and keep teammates informed.
Hungry to Learn
You want to develop skills in CRM systems, automation, and marketing technology while working with a high-performance team.
What We Offer
For the first six months, you’ll work from our London office. After that, we’ll discuss flexible or remote options with occasional visits to HQ.
Salary: £24K – £28K depending on experience
Clear progression pathway:
Junior Marketing Operations Technician -> Marketing Operations Technician -> Senior Marketing Operations Technician
Additional benefits:
- 20 days PTO + Paid Holidays
- Pension plan with company match
- Monthly company socials (London-based)
- Office strength training gym
- Occasional travel for team events and industry conferences
Who We Are
At LiveseySolar, we help refractive and cataract surgery entrepreneurs scale their private practices.
We provide marketing systems, technology, and strategic guidance that help vision correction surgeons grow faster, increase profitability, and maximise the enterprise value of their practices.
Our Core Values
If these aren’t a “Hell yes!”, this probably isn’t the right fit.
Know the goal
Understand the outcome before starting the task.
Learn quickly
Apply feedback fast and use checklists and best practices.
Be a light
Stay positive, solution-focused, and adaptable.
Show courage
Speak up when you have evidence and ideas.
Give a damn
Care deeply about quality, teammates, and client outcomes.
…