Job Details
Salary range: £43,308 – £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 25 May 2026
Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email at andrew.nowakowski@lbhf.gov.uk
About the Role
Are you passionate about people, places, and making communities thrive? This hands‑on, people‑first role sees you as the friendly face of the council across a patch of around 400 households, building relationships, supporting residents, tackling issues early and driving improvements that make neighbourhoods cleaner, safer and more vibrant.
There is no hybrid working. You will work Monday to Friday 9am to 5pm and one Saturday in six from 9.30am to 2pm, with a day off in lieu the following week.
Responsibilities
- Be a visible, trusted presence on your patch – residents will know you, rely on you and come to you first.
- Own your neighbourhood, from repairs and estate services to community improvements, serving as the guardian of your estates.
- Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident‑centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, ensure safety standards are met and take action on any risks to residents.
- Champion resident engagement – listen to local voices, empower community groups and drive small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign‑ups, viewings and six‑week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
Qualifications and Skills
- A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills – you enjoy working with people from all walks of life.
- Problem‑solving ability – you stay calm, get the facts and follow issues through to the end.
- Strong organisation skills – you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility – you adapt, try new approaches and think differently.
- A commitment to excellent customer service – every interaction matters.
- Team spirit – you collaborate well and build strong working relationships.
- Experience in customer service (any sector) is essential. Housing experience is great but not required.
Benefits
- Work autonomously with no two days the same.
- See the direct impact of your work and build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Opportunities to learn, develop and grow within the council.
Equal Opportunities Statement
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. The Council has no negative or discriminatory policies and treats all applicants and employees fairly, giving them equitable access to opportunities.
#J-18808-Ljbffr”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Hammersmith & Fulham Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435623941__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Job Details
Salary range: £43,308 – £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 25 May 2026
Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email at andrew.nowakowski@lbhf.gov.uk
About the Role
Are you passionate about people, places, and making communities thrive? This hands‑on, people‑first role sees you as the friendly face of the council across a patch of around 400 households, building relationships, supporting residents, tackling issues early and driving improvements that make neighbourhoods cleaner, safer and more vibrant.
There is no hybrid working. You will work Monday to Friday 9am to 5pm and one Saturday in six from 9.30am to 2pm, with a day off in lieu the following week.
Responsibilities
- Be a visible, trusted presence on your patch – residents will know you, rely on you and come to you first.
- Own your neighbourhood, from repairs and estate services to community improvements, serving as the guardian of your estates.
- Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident‑centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, ensure safety standards are met and take action on any risks to residents.
- Champion resident engagement – listen to local voices, empower community groups and drive small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign‑ups, viewings and six‑week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
Qualifications and Skills
- A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills – you enjoy working with people from all walks of life.
- Problem‑solving ability – you stay calm, get the facts and follow issues through to the end.
- Strong organisation skills – you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility – you adapt, try new approaches and think differently.
- A commitment to excellent customer service – every interaction matters.
- Team spirit – you collaborate well and build strong working relationships.
- Experience in customer service (any sector) is essential. Housing experience is great but not required.
Benefits
- Work autonomously with no two days the same.
- See the direct impact of your work and build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Opportunities to learn, develop and grow within the council.
Equal Opportunities Statement
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. The Council has no negative or discriminatory policies and treats all applicants and employees fairly, giving them equitable access to opportunities.
#J-18808-Ljbffr…