Senior Building Control Business Support Officer
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Are you an experienced business support professional with strong organisational skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where accuracy, teamwork and problem-solving are essential?
We are looking for a Senior Building Control Business Support Officer to join our Planning & Building Control Service and play a key role in supporting the delivery of an efficient and customer-focused Building Control function.
We seek the best talent from the widest pool of people as diversity and inclusion is key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We support hybrid working; it’s important to us that working arrangements are designed to enable our employees to excel and in this role you’ll have the opportunity to work in a way that suits your lifestyle.
About The Role
You will be responsible for the administration and processing of Building Control applications and enquiries. You’ll work closely with Building Control officers, customers, solicitors and other internal teams to ensure applications, records and enquiries are managed accurately and efficiently while helping drive service improvements and maintaining high customer service standards.
Key responsibilities include:
- Monitoring customer satisfaction and supporting service delivery improvements
- Managing complex administrative processes relating to Building Control applications, dangerous structures and demolition records
- Responding to solicitor and property history requests
- Maintaining accurate records and monitoring information
- Supporting continuous improvement across the service
About You
We’re looking for someone who has:
- Strong organisational and time management skills with the ability to prioritise competing demands
- Experience leading or supervising staff and motivating a team
- Excellent communication and customer service skills
- Confidence working with databases, records management systems and digital processes
- The ability to identify opportunities for service improvement and implement positive change
- Technical training or a Building Control qualification (desirable)
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
- Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years and 33 days after 10 years’ service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Life Assurance – three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Senior Building Control Business Support Officer
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Are you an experienced business support professional with strong organisational skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where accuracy, teamwork and problem-solving are essential?
We are looking for a Senior Building Control Business Support Officer to join our Planning & Building Control Service and play a key role in supporting the delivery of an efficient and customer-focused Building Control function.
We seek the best talent from the widest pool of people as diversity and inclusion is key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We support hybrid working; it’s important to us that working arrangements are designed to enable our employees to excel and in this role you’ll have the opportunity to work in a way that suits your lifestyle.
About The Role
You will be responsible for the administration and processing of Building Control applications and enquiries. You’ll work closely with Building Control officers, customers, solicitors and other internal teams to ensure applications, records and enquiries are managed accurately and efficiently while helping drive service improvements and maintaining high customer service standards.
Key responsibilities include:
- Monitoring customer satisfaction and supporting service delivery improvements
- Managing complex administrative processes relating to Building Control applications, dangerous structures and demolition records
- Responding to solicitor and property history requests
- Maintaining accurate records and monitoring information
- Supporting continuous improvement across the service
About You
We’re looking for someone who has:
- Strong organisational and time management skills with the ability to prioritise competing demands
- Experience leading or supervising staff and motivating a team
- Excellent communication and customer service skills
- Confidence working with databases, records management systems and digital processes
- The ability to identify opportunities for service improvement and implement positive change
- Technical training or a Building Control qualification (desirable)
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
- Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years and 33 days after 10 years’ service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Life Assurance – three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
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