Job Description
Customer Service Specialist – Birmingham central (hybrid after probation). Salary: £30,000 negotiable, dependent on experience + 10% bonus + fantastic benefits package (see below). Working hours: 8:00–4:30 / 9:00–5:30 (either or a mix of the two).
Are you passionate about delivering world‑class customer service while navigating the fast‑paced world of international logistics? We’re looking for an experienced Customer Service professional who can provide exceptional support to our valued clients, always putting the customer first and understanding the logistics of getting products out to the market and the problems that can arise.
Responsibilities
- Managing relationships with internal and external stakeholders to ensure a world‑class standard of customer service.
- Handling international orders and coordinating shipments in collaboration with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
Qualifications
- Proven experience in customer service on a global basis, with exceptional verbal and written communication skills.
- Enjoys working in a fast‑paced environment, with a confident telephone manner and a talent for building relationships both internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful, but not essential.
- Fabulous organisational skills and a detail‑focused approach to juggling multiple international shipments and timelines.
Benefits
- 10% bonus potential.
- Defined contribution pension plan – employer contribution 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health Cash Plan – standard benefits covered by the company, with the opportunity to upgrade benefits at employee cost.
- Death in service benefit – four times the annual salary.
Equality and Diversity
We are committed to equality and diversity in recruitment and employment.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Energy Jobline ZR”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437005951__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=835” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Birmingham” } } }Job Description
Customer Service Specialist – Birmingham central (hybrid after probation). Salary: £30,000 negotiable, dependent on experience + 10% bonus + fantastic benefits package (see below). Working hours: 8:00–4:30 / 9:00–5:30 (either or a mix of the two).
Are you passionate about delivering world‑class customer service while navigating the fast‑paced world of international logistics? We’re looking for an experienced Customer Service professional who can provide exceptional support to our valued clients, always putting the customer first and understanding the logistics of getting products out to the market and the problems that can arise.
Responsibilities
- Managing relationships with internal and external stakeholders to ensure a world‑class standard of customer service.
- Handling international orders and coordinating shipments in collaboration with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
Qualifications
- Proven experience in customer service on a global basis, with exceptional verbal and written communication skills.
- Enjoys working in a fast‑paced environment, with a confident telephone manner and a talent for building relationships both internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful, but not essential.
- Fabulous organisational skills and a detail‑focused approach to juggling multiple international shipments and timelines.
Benefits
- 10% bonus potential.
- Defined contribution pension plan – employer contribution 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health Cash Plan – standard benefits covered by the company, with the opportunity to upgrade benefits at employee cost.
- Death in service benefit – four times the annual salary.
Equality and Diversity
We are committed to equality and diversity in recruitment and employment.
#J-18808-Ljbffr…