Job Introduction
Notting Hill Genesis, one of London's largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs Hub. In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.
What You’ll Do
As a Repairs Officer, you’ll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You’ll use your problem‑solving skills and customer‑focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you’ll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.
How You’ll Do It
- Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
- A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
- Delivering well‑cared-for homes and places where residents feel safe and a sense of pride through top‑class contract management.
- A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback.
- Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
Essential Skills & Experience
- Experience in working in a customer service environment.
- Highly organised and experience of managing conflicting priorities in a busy office environment.
- Experience of providing performance monitoring and commentary against business targets.
- Good understanding of relevant legislation and regulatory requirements.
Desirable Skills & Experience
- Experience in managing and coordinating responsive repairs.
Professional Development
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance four times the annual salary.
Equality, Diversity and Inclusion
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer, among other diversity commitments.
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Notting Hill Genesis, one of London’s largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs Hub. In this crucial role, you’ll be at the forefront of our mission to provide ‘best in class’ repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.
What You’ll Do
As a Repairs Officer, you’ll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You’ll use your problem‑solving skills and customer‑focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you’ll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.
How You’ll Do It
- Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
- A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
- Delivering well‑cared-for homes and places where residents feel safe and a sense of pride through top‑class contract management.
- A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback.
- Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
Essential Skills & Experience
- Experience in working in a customer service environment.
- Highly organised and experience of managing conflicting priorities in a busy office environment.
- Experience of providing performance monitoring and commentary against business targets.
- Good understanding of relevant legislation and regulatory requirements.
Desirable Skills & Experience
- Experience in managing and coordinating responsive repairs.
Professional Development
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance four times the annual salary.
Equality, Diversity and Inclusion
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer, among other diversity commitments.
#J-18808-Ljbffr…