Responsibilities
You'll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand. You'll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins. You'll spend time with stakeholders across technology, HR and operations – helping them understand trade‑offs, constraints and what good actually looks like. You'll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity. You won't be maintaining something polished; you'll be helping shape how ServiceNow is used across the organisation, simplifying messy areas, improving team operations, and making the platform genuinely valuable. It’s about building a platform that works properly at scale.
Qualifications
- Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar
- Strong understanding of how the platform fits together: workflows, integrations and dependencies
- Comfortable working with engineers and architects, without needing to be hands‑on in configuration
- Experience owning backlogs and making prioritisation decisions in an Agile environment
- Ability to engage stakeholders at different levels and challenge constructively when needed
- A focus on outcomes, not just delivering features, but ensuring they improve something
Nice to Have
- Experience in more complex or multi‑site organisations
- Exposure to platform governance, standardisation or transformation work
- Background in system analysis, technical business analysis or similar
Benefits
- Generous pension up to 10% contribution
- 24 days holiday plus bank holidays, and additional volunteering days
- Free parking, subsidised public transport
- Wide range of discounts
- Wellbeing support and volunteering days
Equal Opportunity
We’re proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know – we’ll support you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “The Manchester Airports Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434434638__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33051” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Westminster” } } }Responsibilities
You’ll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand. You’ll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins. You’ll spend time with stakeholders across technology, HR and operations – helping them understand trade‑offs, constraints and what good actually looks like. You’ll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity. You won’t be maintaining something polished; you’ll be helping shape how ServiceNow is used across the organisation, simplifying messy areas, improving team operations, and making the platform genuinely valuable. It’s about building a platform that works properly at scale.
Qualifications
- Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar
- Strong understanding of how the platform fits together: workflows, integrations and dependencies
- Comfortable working with engineers and architects, without needing to be hands‑on in configuration
- Experience owning backlogs and making prioritisation decisions in an Agile environment
- Ability to engage stakeholders at different levels and challenge constructively when needed
- A focus on outcomes, not just delivering features, but ensuring they improve something
Nice to Have
- Experience in more complex or multi‑site organisations
- Exposure to platform governance, standardisation or transformation work
- Background in system analysis, technical business analysis or similar
Benefits
- Generous pension up to 10% contribution
- 24 days holiday plus bank holidays, and additional volunteering days
- Free parking, subsidised public transport
- Wide range of discounts
- Wellbeing support and volunteering days
Equal Opportunity
We’re proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know – we’ll support you.
#J-18808-Ljbffr…