Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
Lead the Way – Become Our Financial Support Team Manager! – Full Time Permanent
Are you a compassionate leader ready to make a real difference in the lives of vulnerable residents? Resident Services is seeking a dynamic Community Support Team Manager to lead our frontline support function – driving high‑quality service delivery, proactive caseload management, and collaborative community outcomes.
What You’ll Be Doing
- Overseeing caseload activity across the team, ensuring volume, quality, and spend align with service goals.
- Authorising financial interventions for vulnerable residents, balancing impact with value for money.
- Acting as the escalation point for complex cases, encouraging creative, personalised solutions.
- Partnering with voluntary organisations to coordinate timely, tailored support.
- Collaborating on bespoke training and coaching plans to build team capability.
- Monitoring performance metrics including contact activity, progression, and satisfaction.
- Championing digital inclusion through outreach and resident support.
- Leading team meetings, engagement sessions, and 1:1 review’s focused on development and service excellence.
- Deputising for senior managers and contributing to strategic planning.
- Driving change to better suit needs of residents and our people.
- Resolving complaints swiftly and using feedback to drive service improvements.
Why This Role Matters
This is your opportunity to lead with purpose – supporting Coventry’s most vulnerable residents through innovative, responsive, and compassionate service. You’ll shape a team that delivers real outcomes, builds trust, and strengthens the city’s support network.
Who are we looking for?
- Proven leadership experience in customer service or community support settings.
- Strong analytical, coaching, and decision‑making skills.
- A collaborative mindset and excellent communication abilities.
- A commitment to equality, diversity, and inclusion.
- Experience managing financial resources and performance metrics.
- A track record of driving continuous improvement and team development.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the following criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long‑term health condition
Legal Statements
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
#J-18808-Ljbffr”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Coventry City Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429304116__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=837” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Coventry” } } }Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
Lead the Way – Become Our Financial Support Team Manager! – Full Time Permanent
Are you a compassionate leader ready to make a real difference in the lives of vulnerable residents? Resident Services is seeking a dynamic Community Support Team Manager to lead our frontline support function – driving high‑quality service delivery, proactive caseload management, and collaborative community outcomes.
What You’ll Be Doing
- Overseeing caseload activity across the team, ensuring volume, quality, and spend align with service goals.
- Authorising financial interventions for vulnerable residents, balancing impact with value for money.
- Acting as the escalation point for complex cases, encouraging creative, personalised solutions.
- Partnering with voluntary organisations to coordinate timely, tailored support.
- Collaborating on bespoke training and coaching plans to build team capability.
- Monitoring performance metrics including contact activity, progression, and satisfaction.
- Championing digital inclusion through outreach and resident support.
- Leading team meetings, engagement sessions, and 1:1 review’s focused on development and service excellence.
- Deputising for senior managers and contributing to strategic planning.
- Driving change to better suit needs of residents and our people.
- Resolving complaints swiftly and using feedback to drive service improvements.
Why This Role Matters
This is your opportunity to lead with purpose – supporting Coventry’s most vulnerable residents through innovative, responsive, and compassionate service. You’ll shape a team that delivers real outcomes, builds trust, and strengthens the city’s support network.
Who are we looking for?
- Proven leadership experience in customer service or community support settings.
- Strong analytical, coaching, and decision‑making skills.
- A collaborative mindset and excellent communication abilities.
- A commitment to equality, diversity, and inclusion.
- Experience managing financial resources and performance metrics.
- A track record of driving continuous improvement and team development.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the following criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long‑term health condition
Legal Statements
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
#J-18808-Ljbffr…