Group Talent Acquisition Manager | Global Recruitment Strategy | Leading International Teams | Creating Hiring Systems
As a Junior Service Support Officer in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry.
Key Responsibilities:
Project and Maintenance Support:
- Assist in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met.
- Monitor project and support status, proactively identify issues, and escalate to senior team members as needed.
- Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration.
IT and Technical Support:
- Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and resolving network or equipment issues.
- Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption.
Customer and Stakeholder Engagement:
- Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries.
- Build strong relationships with customers, team members, and external stakeholders to support service delivery.
- Coordinate meetings and follow up on action items to drive project success.
Reporting and Documentation:
- Prepare accurate reports and documentation on service progress, KPIs, and financial tracking to support audits and compliance.
- Maintain detailed records of service logs, risks, and change requests to ensure transparency and accountability.
- Analyse service performance data and customer feedback to provide actionable insights.
Risk, Quality, and Compliance:
- Support risk monitoring and quality control to ensure services meet company and customer standards, even under tight deadlines.
- Prepare cost estimates and service charge calculations, flagging discrepancies for resolution.
- Ensure compliance with company policies and customer requirements.
Administrative and Team Support:
- Provide administrative support, including organizing resources, managing files, and maintaining equipment.
- Foster a collaborative team environment by supporting colleagues and contributing to a positive workplace.
- Handle ad-hoc tasks to support service delivery and meet deadlines.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Strategy/Planning and Quality Assurance
Industries
- Telecommunications
We’re applying best practices to improve hiring and service delivery. For more information about Connect44 opportunities, please review the posting details above.
#J-18808-Ljbffr”, “datePosted”: “2026-04-11”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Connect44”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__402697933__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Group Talent Acquisition Manager | Global Recruitment Strategy | Leading International Teams | Creating Hiring Systems
As a Junior Service Support Officer in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry.
Key Responsibilities:
Project and Maintenance Support:
- Assist in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met.
- Monitor project and support status, proactively identify issues, and escalate to senior team members as needed.
- Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration.
IT and Technical Support:
- Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and resolving network or equipment issues.
- Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption.
Customer and Stakeholder Engagement:
- Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries.
- Build strong relationships with customers, team members, and external stakeholders to support service delivery.
- Coordinate meetings and follow up on action items to drive project success.
Reporting and Documentation:
- Prepare accurate reports and documentation on service progress, KPIs, and financial tracking to support audits and compliance.
- Maintain detailed records of service logs, risks, and change requests to ensure transparency and accountability.
- Analyse service performance data and customer feedback to provide actionable insights.
Risk, Quality, and Compliance:
- Support risk monitoring and quality control to ensure services meet company and customer standards, even under tight deadlines.
- Prepare cost estimates and service charge calculations, flagging discrepancies for resolution.
- Ensure compliance with company policies and customer requirements.
Administrative and Team Support:
- Provide administrative support, including organizing resources, managing files, and maintaining equipment.
- Foster a collaborative team environment by supporting colleagues and contributing to a positive workplace.
- Handle ad-hoc tasks to support service delivery and meet deadlines.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Strategy/Planning and Quality Assurance
Industries
- Telecommunications
We’re applying best practices to improve hiring and service delivery. For more information about Connect44 opportunities, please review the posting details above.
#J-18808-Ljbffr…