Job Title
Deskside Team Lead
Location & Reporting
Location: Site‑based. Reporting To: Service Delivery Manager.
Role Overview
The Deskside Team Lead manages the day‑to‑day operation of a Tech Bar service and Deskside Support team, ensuring a high‑quality, customer‑focused end‑user experience. The role combines people leadership, service ownership, and oversight of key aspects of the device lifecycle. Flexibility and mobility are required, as the role may involve onsite client and partner engagements.
Key Responsibilities
- Lead, coach, and develop a team of Deskside Engineers, setting clear expectations for service quality, behaviours, and performance.
- Manage rotas, on‑site coverage, and resource allocation to ensure consistent Tech Bar and deskside support.
- Conduct regular 1‑to‑1s, performance reviews, and development planning.
- Foster a positive, customer‑centric culture focused on ownership and accountability.
- Own the operational delivery of the Tech Bar service, ensuring a welcoming, efficient walk‑up support experience for end users.
- Oversee deskside support operations, ensuring incidents and requests are handled effectively through Service Now.
- Act as the primary escalation point for complex technical issues, dissatisfied users, and high‑priority incidents.
- Ensure consistent adherence to SLAs, service standards, and documented processes.
- Oversee key elements of the end‑to‑end device lifecycle, including provisioning, swaps, rebuilds, refresh, recovery, and secure decommissioning, working with vendors.
- Ensure devices issued via the Tech Bar or deskside teams meet approved build and security standards.
- Maintain oversight of asset accuracy, stock levels, and device health in collaboration with suppliers and internal teams.
- Prepare Tech Bar and deskside teams for incident response activities, including War Room setups where required.
Personal Skills
- Line Management experience of technical resources
- Experience conducting performance reviews and driving continuous improvement initiatives
- Proactive, outcome‑based mindset
- Rota Management
- Handling Escalations
- Client and vendor relationship management
- Self‑starter with strong attention to detail, organisation, and communication
- 2‑3 years’ experience in a similar role
Benefits
At Accenture, you will receive a competitive basic salary and an extensive benefits package, including 25 days’ vacation per year, private medical insurance, and 3 extra days of leave for charitable work of your choice.
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society. The company does not discriminate on grounds of race, religion, belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis protected by law.
Closing Date for Applications
28th August 2026 (Accenture reserves the right to close the role earlier if a suitable applicant is found).
Location
London
#J-18808-Ljbffr”, “datePosted”: “2026-04-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “WeAreTechWomen”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__407114516__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Job Title
Deskside Team Lead
Location & Reporting
Location: Site‑based. Reporting To: Service Delivery Manager.
Role Overview
The Deskside Team Lead manages the day‑to‑day operation of a Tech Bar service and Deskside Support team, ensuring a high‑quality, customer‑focused end‑user experience. The role combines people leadership, service ownership, and oversight of key aspects of the device lifecycle. Flexibility and mobility are required, as the role may involve onsite client and partner engagements.
Key Responsibilities
- Lead, coach, and develop a team of Deskside Engineers, setting clear expectations for service quality, behaviours, and performance.
- Manage rotas, on‑site coverage, and resource allocation to ensure consistent Tech Bar and deskside support.
- Conduct regular 1‑to‑1s, performance reviews, and development planning.
- Foster a positive, customer‑centric culture focused on ownership and accountability.
- Own the operational delivery of the Tech Bar service, ensuring a welcoming, efficient walk‑up support experience for end users.
- Oversee deskside support operations, ensuring incidents and requests are handled effectively through Service Now.
- Act as the primary escalation point for complex technical issues, dissatisfied users, and high‑priority incidents.
- Ensure consistent adherence to SLAs, service standards, and documented processes.
- Oversee key elements of the end‑to‑end device lifecycle, including provisioning, swaps, rebuilds, refresh, recovery, and secure decommissioning, working with vendors.
- Ensure devices issued via the Tech Bar or deskside teams meet approved build and security standards.
- Maintain oversight of asset accuracy, stock levels, and device health in collaboration with suppliers and internal teams.
- Prepare Tech Bar and deskside teams for incident response activities, including War Room setups where required.
Personal Skills
- Line Management experience of technical resources
- Experience conducting performance reviews and driving continuous improvement initiatives
- Proactive, outcome‑based mindset
- Rota Management
- Handling Escalations
- Client and vendor relationship management
- Self‑starter with strong attention to detail, organisation, and communication
- 2‑3 years’ experience in a similar role
Benefits
At Accenture, you will receive a competitive basic salary and an extensive benefits package, including 25 days’ vacation per year, private medical insurance, and 3 extra days of leave for charitable work of your choice.
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society. The company does not discriminate on grounds of race, religion, belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis protected by law.
Closing Date for Applications
28th August 2026 (Accenture reserves the right to close the role earlier if a suitable applicant is found).
Location
London
#J-18808-Ljbffr…