Customer Demand Manager

Role: Customer Demand Manager

Location: Central London – Hybrid

Salary: £56,000-£60,000

We are excited to be working with a fast-growing food business who are currently looking for a Customer Demand Manager to join their team in Central London.

Responsibilities

In this role you will…

• Lead and manage a team, helping supply chain executives grow while keeping customer service and communication strong
• Work closely with Supply & Demand teams to give customers great service and clear visibility of stock levels.
• Track and report service performance, solve customer issues, manage specific requirements, and drive cost‑saving improvements
• Oversee the full order-to-cash process, ensure accurate and timely deliveries, manage stock efficiently, improve processes, and maintain strong relationships with 3PL partners

Requirements

• Over 3 years’ experience in Customer Demand Planning, Customer Relationship Management, and Customer Supply Chain roles with food & bev or FMCG
• Strong knowledge of demand planning principles and hands‑on operational experience
• Strong team management, influence and hold 3PLs accountable
• Excellent organisational and communication skills, with proven experience collaborating with major retailers
• Highly proficient in Excel and comfortable with technology; proactive and adaptable in fast‑moving environments (Power BI is a plus)
• Skilled at identifying potential issues early, building strong stakeholder relationships, and remaining calm under pressure to meet deadlines and performance targets

If you’re a skilled planner with a background in working with retail customers, I’d love to hear from you. Feel free to apply directly or reach out at patricia@pod-talent.com.

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