Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This includes ensuring accurate, timely and appropriate inputting of data into data management systems.
Responsibilities
- Answer phone calls and housing queries promptly, providing responsive customer service to Viewpoint tenants and other customers.
- Support the functions of the Housing department in delivering and monitoring departmental objectives and KPIs, particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
- Maintain a customer‑focused, can‑do attitude to keep service experiences positive.
- Work with partner agencies to achieve great outcomes for the organisation and tenants.
- Collaborate with colleagues from diverse backgrounds, applying an approachable and solution‑oriented style to support and drive a positive working culture across Viewpoint.
Qualifications
- Experience in delivering effective and efficient customer service.
- Strong administrative skills.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy, able to break down and present complex information visually, verbally and in writing.
Benefits
- 7 weeks holidays including public holidays.
- Training opportunities.
- Attractive pension scheme.
- Bluelight Card discounts.
- Employee Assistance Programme (EAP).
Salary & Employment Details
Salary: £27,466.14 per annum.
Hours of work: 34.5 hours per week.
Job type: Full Time.
Closing Date
Sunday 17th May 2026, 23:59.
#J-18808-Ljbffr”, “datePosted”: “2026-05-09”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Scottish Federation of Housing Associations”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428059979__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=31” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Edinburgh” } } }Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This includes ensuring accurate, timely and appropriate inputting of data into data management systems.
Responsibilities
- Answer phone calls and housing queries promptly, providing responsive customer service to Viewpoint tenants and other customers.
- Support the functions of the Housing department in delivering and monitoring departmental objectives and KPIs, particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
- Maintain a customer‑focused, can‑do attitude to keep service experiences positive.
- Work with partner agencies to achieve great outcomes for the organisation and tenants.
- Collaborate with colleagues from diverse backgrounds, applying an approachable and solution‑oriented style to support and drive a positive working culture across Viewpoint.
Qualifications
- Experience in delivering effective and efficient customer service.
- Strong administrative skills.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy, able to break down and present complex information visually, verbally and in writing.
Benefits
- 7 weeks holidays including public holidays.
- Training opportunities.
- Attractive pension scheme.
- Bluelight Card discounts.
- Employee Assistance Programme (EAP).
Salary & Employment Details
Salary: £27,466.14 per annum.
Hours of work: 34.5 hours per week.
Job type: Full Time.
Closing Date
Sunday 17th May 2026, 23:59.
#J-18808-Ljbffr…