Why Join Us
We are seeking a Contract Coordinator to join our team on a permanent basis at our Cirencester site.
The role is responsible for consistently delivering client service expectations, liaising with and supporting clients, and working closely with both internal and external stakeholders. The Contract Coordinator will also support the Account Manager in delivering all contractual requirements.
What You'll Be Doing
Key Accountabilities:
- Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
- Receiving & responding to enquiries & new job e-mails from existing customers
- Accurate & full recording of job requirements and priority on in‑house software and client portals.
- Taking ownership of customer queries to offer first contact resolution where possible
- Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
- Working to pre‑determined daily / weekly / monthly team jobs
- Communicate with contractors for outstanding job updates
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
What We're Looking For
KNOWLEDGE & SKILLS
Specific Qualifications:
- Maths and English qualifications
Knowledge and Experience:
- Customer Service experience
- Excellent communication skills
- Experience of working in a fast paced environment
- Proficiency in Microsoft Office applications and IT systems
- Strong administration and organisational skills
- Time management skills
- Ability to process data quickly and accurately and to work collaboratively with team members
When you join us, you’ll receive:
- Salary: £26,437 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2026-8764
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Arcus FM Limited.”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432660408__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=722” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Cirencester” } } }Why Join Us
We are seeking a Contract Coordinator to join our team on a permanent basis at our Cirencester site.
The role is responsible for consistently delivering client service expectations, liaising with and supporting clients, and working closely with both internal and external stakeholders. The Contract Coordinator will also support the Account Manager in delivering all contractual requirements.
What You’ll Be Doing
Key Accountabilities:
- Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
- Receiving & responding to enquiries & new job e-mails from existing customers
- Accurate & full recording of job requirements and priority on in‑house software and client portals.
- Taking ownership of customer queries to offer first contact resolution where possible
- Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
- Working to pre‑determined daily / weekly / monthly team jobs
- Communicate with contractors for outstanding job updates
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
What We’re Looking For
KNOWLEDGE & SKILLS
Specific Qualifications:
- Maths and English qualifications
Knowledge and Experience:
- Customer Service experience
- Excellent communication skills
- Experience of working in a fast paced environment
- Proficiency in Microsoft Office applications and IT systems
- Strong administration and organisational skills
- Time management skills
- Ability to process data quickly and accurately and to work collaboratively with team members
When you join us, you’ll receive:
- Salary: £26,437 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2026-8764
#J-18808-Ljbffr…