Key Information
Location: Southwark
Salary: up to £60,500 plus benefits.
Right to work: applicants must demonstrate right to work in the UK. Visa sponsorship not offered.
Hybrid working: 50% office and home over a 4‑week period.
Closing date: 18th May 2026 23:59.
Job Purpose
This role is responsible for leading a team of Assistant Transport Enforcement and Investigations Managers and Transport Enforcement and Investigations Officers within the Central Investigations Team. You will oversee the delivery of a high‑quality service that supports safe, secure and reliable journeys by proactively tackling and preventing crime and fare evasion through effective investigations, incident support and a strong focus on customer service. You will take full accountability for team performance, ensuring staff are well‑developed, supported and equipped to deliver the highest standards of public safety while addressing non‑compliant behaviours across the network.
In addition, you will act as a Subject Matter Expert, providing specialist investigative advice and guidance within the Central Investigations Team, and contribute to operational improvement and the professionalisation of the function, ensuring all activity aligns with the wider objectives of Security, Policing and Enforcement.
Key Accountabilities
- Provide effective leadership of individuals and teams, projects and disciplines, by acting as a role model to others, leading and supporting staff through change, and advocating and demonstrating continuous improvement.
- Instill a strong culture of safety and operational performance, empowering and enabling individuals and teams to develop and perform in a safe environment.
- Ensure all safety standards are met by establishing and promoting a strong safety culture amongst the team, sharing best practice and addressing issues of non‑compliance.
- Manage relationships with internal and external stakeholders, including trade union representatives and boroughs, ensuring matters and issues are resolved.
- Provide specialist knowledge, guidance and advice to team members and stakeholders in matters related to enforcement, fare evasion and investigations.
- Develop succession planning within the team, working with other managers to enhance versatility and adaptability.
- Develop operational processes, procedures and work instructions, ensuring accurate documentation and continual improvement of efficiency.
- Provide cover for other managers as required by the Senior Investigations Manager.
- Deputise for the Senior Investigations Manager when required and carry out any other reasonable tasks as directed by senior leadership.
Skills
- Excellent communication, presentation and analytical skills – verbal and written (essential).
- Ability to build effective working relationships at all levels internally and externally (essential).
- Use initiative and sound judgment to make informed decisions or recommendations under high‑pressure situations (essential).
- Excellent people‑management skills with the ability to role‑model TfL values (essential).
- Adept at managing own workload and delivering to tight deadlines (essential).
- Adaptability to changing work demands (essential).
- Proficiency in use of IT equipment (essential).
Knowledge
- Understanding of TfL’s objectives, deliverables and the department’s role (desirable).
- Knowledge of relevant health and safety legislation and implications of working in an operational environment (desirable).
- Knowledge of compliance and enforcement activities within the transport industry (desirable).
- Understanding of the TfL transport and road network (desirable).
- Knowledge of HR policy and procedures (desirable).
- Understanding of social, political and environmental factors impacting TfL network and services (desirable).
- Knowledge of relevant legislation across all modes, including fare evasion (desirable).
- Knowledge of criminal investigations and court processes and procedures (desirable).
- Holding or willingness to obtain Advanced Professional Certificate in Investigative Practice (APCIP) accreditation (essential).
Experience
- Demonstrable experience of working in an enforcement and investigative environment, preferably in field enforcement and compliance roles or similar (essential).
- Experience of managing large geographically dispersed teams (desirable).
- Experience of working in a highly political and unionised environment (desirable).
- Experience of managing staff, including performance and development (essential).
Vetting Process
This position of trust requires obtaining and maintaining Non‑Police Personnel Level 1 vetting with a Counter‑Terrorism Check. A Level 1 non‑police vetting and frequency of renewal is determined by the authorising police force and may be subject to change. For more information see https://tfl.gov.uk/corporate/careers/our-vetting-process.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion and aim to represent the city we serve. We are a disability‑confident employer and guarantee an interview to any disabled candidate who meets all essential criteria. We use anonymising software that removes identifying information from CVs and cover letters to promote fairness.
Benefits
- Final salary pension scheme.
- Free travel on the TfL network.
- Reimbursement of 75 % of the cost of a standard‑class ticket for National Rail travel from home, or 75 % reimbursement on a 28‑day flexi ticket.
- 30 days annual leave plus public and bank holidays.
- Hybrid working flexibility.
- Optional private healthcare discounted scheme.
- Tax‑efficient cycle‑to‑work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
Key Information
Location: Southwark
Salary: up to £60,500 plus benefits.
Right to work: applicants must demonstrate right to work in the UK. Visa sponsorship not offered.
Hybrid working: 50% office and home over a 4‑week period.
Closing date: 18th May 2026 23:59.
Job Purpose
This role is responsible for leading a team of Assistant Transport Enforcement and Investigations Managers and Transport Enforcement and Investigations Officers within the Central Investigations Team. You will oversee the delivery of a high‑quality service that supports safe, secure and reliable journeys by proactively tackling and preventing crime and fare evasion through effective investigations, incident support and a strong focus on customer service. You will take full accountability for team performance, ensuring staff are well‑developed, supported and equipped to deliver the highest standards of public safety while addressing non‑compliant behaviours across the network.
In addition, you will act as a Subject Matter Expert, providing specialist investigative advice and guidance within the Central Investigations Team, and contribute to operational improvement and the professionalisation of the function, ensuring all activity aligns with the wider objectives of Security, Policing and Enforcement.
Key Accountabilities
- Provide effective leadership of individuals and teams, projects and disciplines, by acting as a role model to others, leading and supporting staff through change, and advocating and demonstrating continuous improvement.
- Instill a strong culture of safety and operational performance, empowering and enabling individuals and teams to develop and perform in a safe environment.
- Ensure all safety standards are met by establishing and promoting a strong safety culture amongst the team, sharing best practice and addressing issues of non‑compliance.
- Manage relationships with internal and external stakeholders, including trade union representatives and boroughs, ensuring matters and issues are resolved.
- Provide specialist knowledge, guidance and advice to team members and stakeholders in matters related to enforcement, fare evasion and investigations.
- Develop succession planning within the team, working with other managers to enhance versatility and adaptability.
- Develop operational processes, procedures and work instructions, ensuring accurate documentation and continual improvement of efficiency.
- Provide cover for other managers as required by the Senior Investigations Manager.
- Deputise for the Senior Investigations Manager when required and carry out any other reasonable tasks as directed by senior leadership.
Skills
- Excellent communication, presentation and analytical skills – verbal and written (essential).
- Ability to build effective working relationships at all levels internally and externally (essential).
- Use initiative and sound judgment to make informed decisions or recommendations under high‑pressure situations (essential).
- Excellent people‑management skills with the ability to role‑model TfL values (essential).
- Adept at managing own workload and delivering to tight deadlines (essential).
- Adaptability to changing work demands (essential).
- Proficiency in use of IT equipment (essential).
Knowledge
- Understanding of TfL’s objectives, deliverables and the department’s role (desirable).
- Knowledge of relevant health and safety legislation and implications of working in an operational environment (desirable).
- Knowledge of compliance and enforcement activities within the transport industry (desirable).
- Understanding of the TfL transport and road network (desirable).
- Knowledge of HR policy and procedures (desirable).
- Understanding of social, political and environmental factors impacting TfL network and services (desirable).
- Knowledge of relevant legislation across all modes, including fare evasion (desirable).
- Knowledge of criminal investigations and court processes and procedures (desirable).
- Holding or willingness to obtain Advanced Professional Certificate in Investigative Practice (APCIP) accreditation (essential).
Experience
- Demonstrable experience of working in an enforcement and investigative environment, preferably in field enforcement and compliance roles or similar (essential).
- Experience of managing large geographically dispersed teams (desirable).
- Experience of working in a highly political and unionised environment (desirable).
- Experience of managing staff, including performance and development (essential).
Vetting Process
This position of trust requires obtaining and maintaining Non‑Police Personnel Level 1 vetting with a Counter‑Terrorism Check. A Level 1 non‑police vetting and frequency of renewal is determined by the authorising police force and may be subject to change. For more information see https://tfl.gov.uk/corporate/careers/our-vetting-process.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion and aim to represent the city we serve. We are a disability‑confident employer and guarantee an interview to any disabled candidate who meets all essential criteria. We use anonymising software that removes identifying information from CVs and cover letters to promote fairness.
Benefits
- Final salary pension scheme.
- Free travel on the TfL network.
- Reimbursement of 75 % of the cost of a standard‑class ticket for National Rail travel from home, or 75 % reimbursement on a 28‑day flexi ticket.
- 30 days annual leave plus public and bank holidays.
- Hybrid working flexibility.
- Optional private healthcare discounted scheme.
- Tax‑efficient cycle‑to‑work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
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