{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Order Management Associate”, “description”: “
Role Summary
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.
Responsibilities
- Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders
- Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams
- Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments
- Identify, prioritize, and escalation urgent or complex orders (e.g. eCommerce promotions, high-net-worth clients, high-profile retail shipments)
- Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders
- Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance
- Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data
- Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms
Skills and Experience Required
- 2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment)
- Bachelor’s degree or equivalent experience preferred
- Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack
- Hands‑on experience managing order processing, exception handling, and cross‑functional coordination
- Strong attention to detail with the ability to stay organized and reliable under pressure
- Analytical mindset with strong problem‑solving skills and a customer‑first orientation
- Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams
- Ability to adapt quickly and operate effectively in a fast‑paced, evolving environment
- Fluent in English (spoken and written); additional languages such as Italian or German are a plus
Company: Fanatics
Location: London
Job Description:
Role Summary
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.
Responsibilities
- Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders
- Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams
- Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments
- Identify, prioritize, and escalation urgent or complex orders (e.g. eCommerce promotions, high-net-worth clients, high-profile retail shipments)
- Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders
- Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance
- Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data
- Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms
Skills and Experience Required
- 2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment)
- Bachelor’s degree or equivalent experience preferred
- Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack
- Hands‑on experience managing order processing, exception handling, and cross‑functional coordination
- Strong attention to detail with the ability to stay organized and reliable under pressure
- Analytical mindset with strong problem‑solving skills and a customer‑first orientation
- Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams
- Ability to adapt quickly and operate effectively in a fast‑paced, evolving environment
- Fluent in English (spoken and written); additional languages such as Italian or German are a plus
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Posted: May 17th, 2026