Reception Services Manager

Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description The warm welcome from the Reception Services Team determines the first impressions clients and visitors have of our clients’ business. The role of Reception Services Manager is to ensure that you provide the highest level of client care and personal service to all stakeholders in the clients business which includes visitors, clients and internal stakeholders. The Reception Services Team, who will be coached and led by the Reception Services Supervisors and on-site management team, are responsible in looking after the reception areas, Concierge, Workplace, Call Services (Switchboard & Room Bookings) and events. We also have a team of administration assistants and PA’s on site. Although it’s based in London, candidate would be expected to travel to regional sites as well as Birmingham. Hours: 40 hrs a week. Qualifications • A proven track record of successfully leading a team of at least 40 people • Experience of understanding how day to day performance links in to service level agreements and key performance indicators • Experience of data analysis and interpreting and presenting data for business reports • Being able to collate and report statistics for performance measurement • Must be familiar with room reservations operations Additional Information What’s in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people….