ServiceNow Senior Functional Consultant

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you’ll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What you’ll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams– writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What you’ll need

• 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience working within a hybrid Agile/Scrum / Waterfall framework
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues and drive to resolution.

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