Property Services Team Leader
Contract Type: Permanent
Salary: £41,895.86 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, hybrid
Location: Arlington, Camden
We welcome applicants who share our values and are excited to make a significant impact at Riverside. Please attach a current CV and covering letter. We recruit to potential, not just skills and experience. We will not sponsor work permits for the UK.
About the role
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. You will support the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders.
Responsibilities
- Effective line management of one of the administrative teams. Lead, manage, motivate, engage and support the team to deliver a customer focused service.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibility.
- Understand and adhere to Financial and Procurement procedures.
- Ensure team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
- Manage gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs.
- The timely production of management reports to support service delivery and meet business requirements.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
- Any other reasonable duties to support service delivery.
Qualifications
Essential
- Previous line management experience.
- Advanced IT skills and literacy.
- Experience in Social Housing.
- Excellent communication skills, both written and verbal.
- Excellent organisational skills.
- Proven track record of problem solving, identifying and resolving issues promptly.
- Good time management, planning & organisational skills.
- Strong customer experience ethos.
- Able to work alone or as part of a team, demonstrates company values e.g. customer first.
Desirable
- Contract management admin support.
- Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
- Experience of using ICT systems including mobile working, job management and performance systems.
- Experience of working in a pressurised environment, dealing with challenging situations.
- Experience of partnership working.
- Outline knowledge of Repair & Maintenance methodologies.
- Knowledge of job ordering / information systems.
Benefits
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
About Riverside
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Additional Information
Applications may close before the deadline, so please apply early to be considered.
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Contract Type: PermanentSalary: £41,895.86 per annumWorking Hours: 35 hours per week, full timeWorking Pattern: Monday to Friday, hybridLocation: Arlington, Camden
We welcome applicants who share our values and are excited to make a significant impact at Riverside. Please attach a current CV and covering letter. We recruit to potential, not just skills and experience. We will not sponsor work permits for the UK.
About the role
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. You will support the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders.
Responsibilities
- Effective line management of one of the administrative teams. Lead, manage, motivate, engage and support the team to deliver a customer focused service.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibility.
- Understand and adhere to Financial and Procurement procedures.
- Ensure team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
- Manage gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs.
- The timely production of management reports to support service delivery and meet business requirements.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
- Any other reasonable duties to support service delivery.
Qualifications
Essential
- Previous line management experience.
- Advanced IT skills and literacy.
- Experience in Social Housing.
- Excellent communication skills, both written and verbal.
- Excellent organisational skills.
- Proven track record of problem solving, identifying and resolving issues promptly.
- Good time management, planning & organisational skills.
- Strong customer experience ethos.
- Able to work alone or as part of a team, demonstrates company values e.g. customer first.
Desirable
- Contract management admin support.
- Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
- Experience of using ICT systems including mobile working, job management and performance systems.
- Experience of working in a pressurised environment, dealing with challenging situations.
- Experience of partnership working.
- Outline knowledge of Repair & Maintenance methodologies.
- Knowledge of job ordering / information systems.
Benefits
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
About Riverside
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Additional Information
Applications may close before the deadline, so please apply early to be considered.
#J-18808-Ljbffr…