Botanical Place our stunning new retirement village, recently opened in West Byfleet. With a vibrant mix of independent living, a high street-style restaurant, gym, hydrotherapy pool, and wellness facilities partially open to the public, it’s an exciting, dynamic environment to lead. This is a unique opportunity to combine operational management with hospitality excellence, while creating a welcoming, engaging home for residents.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.The Role
We are seeking an experienced General Manager to lead our village operations to best-in-class standards. You will oversee the full spectrum of village life – from resident services and wellbeing programs to hospitality, facility management, and community engagement – ensuring an exceptional customer experience while delivering operational and financial excellence.
Key Responsibilities
- Translate business strategy into operational plans, driving financial performance and service excellence.
- Manage village profit and loss, budgets, and revenue streams, including property sales and leases.
- Lead hospitality and wellbeing services, ensuring residents feel engaged, empowered, and supported.
- Oversee facility management, maintenance schedules, and investment projects, ensuring a safe, compliant, and attractive environment.
- Build, inspire, and develop your team, embedding RVG values and a culture of continuous improvement.
- Engage with residents, customers, and stakeholders to foster strong community relationships.
Skills & Attributes
- Strong operational leadership with a focus on hospitality and customer experience.
- Excellent financial acumen and ability to drive revenue and control costs.
- Outstanding communication, stakeholder engagement, and relationship-building skills.
- Strategic thinker with a hands-on approach to problem-solving and continuous improvement.
- Inspires teams, motivates others, and drives a culture of excellence.
Experience & Qualifications
- 3 – 6 years’ general management experience in operational leadership, ideally within hospitality, healthcare, or retirement living.
- Proven experience in managing budgets, teams, and delivering high-quality service standards.
- A passion for creating thriving communities and exceptional customer experiences.
Why Join Us?
This is a rare opportunity to shape the future of a vibrant new retirement village and make a tangible difference in the lives of residents and the wider community. You’ll work in a beautiful environment, leading a multi-faceted operation and building a lasting legacy of excellence. xwzovoh
Apply Now
to be part of a dynamic, innovative team and help residents at Botanical Place trulyage well in style and comfort.
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