Customer Success Manager (Dutch Speaker)

Requirements

• We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team
• This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role
• You are likely to be least degree educated
• You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
• You have an intermediate level of Excel and working knowledge of Work and Powerpoint
• You will have excellent verbal and written communication skills in Dutch and ideally a third European language in addition to English
• You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
• You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
• You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
• You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
• You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
• You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn

What the job involves

• The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites
• The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale
• The team manage the processes, systems and controls which enable our business to successfully scale and grow
• The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives
• Our Operations team consist of over 30 colleagues who are based in London, Dubai, Singapore, Shang Hai, Cancun and the US
• You will be playing an instrumental role in managing and growing Europe’s client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations
• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Understand clients’ current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow’s senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal process and procedure (in line with Winnow Int’l)
• Support our front line tech and customer support team with clients’ enquiries where required

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