Developer (Dynamics 365 Customer Service And Ccaas Developer)

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Position

Developer

Location

Luton, UK (Hybrid-3 days a week from office)

Duration

6 months contract position

The Role

Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement addition features. Candidate with hands on development experience on Customer Service module and CCaaS module is very important.

Your responsibilities

• A Dynamics CCaas developer design, builds, customises and integrates contact centre capabilities.
• Configure and customise Dynamics 365 customer service and omnichannel.
• Builds plugins, customer workflow and PCF controls using C.

Essential skills

• Dynamics 365 CRM Technical Skills.
• CCaaS (D365 Contact Centre) Technical Skills.
• Power Platform Development Skills.
• Customer Service Module.
• Power Virtual Agents/Co‑pilot Studio for Chat and Voice bot.
• Azure Communications Services.
• Dynamics Solution Management.
• CI/CD with Azure DevOps.
• Power BI Reporting (CCaaS Analytics).
• C# (.Net), JavaScript (client side in model driven).

Desirable skills

• Experience in managing Onsite and Offshore model.

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