About the Company
A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day‑to‑day operations and ongoing business growth. The company is well‑established, customer‑focused, and committed to delivering high standards across all locations.
Role Overview
They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands‑on role covering operations, HR support, finance administration, supplier management, and site development.
Key Responsibilities
Operational Management
- Oversee customer service standards and respond to any issues across sites
- Maintain compliance with inspections and regulatory requirements
- Ensure strong stock management, site presentation, and general upkeep
- Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation
HR & People Support
- Issue staff communications and assist with general HR documentation
- Maintain and update employee records
- Manage holidays, scheduling, and rota planning
- Provide support to site managers on people‑related matters
Finance & Administration
- Assist with payroll processing alongside administrative support
- Complete month‑end tasks such as bank reconciliation and aged debtor reviews
Supplier & Pricing Management
- Monitor and compare pricing for key products and services
- Liaise with suppliers and explore alternative options
- Manage seasonal and promotional ordering across sites
Site Development & Maintenance
- Coordinate planned works and liaise with contractors
- Support inspections and equipment servicing
- Address operational issues and implement solutions
Technology & Systems
- Oversee site security and operational systems
- Manage issue logging and resolution for equipment and technology
- Review supplier invoices and service reports
Leadership & Coverage
- Provide on‑site support and coverage when required
- Work collaboratively with site managers and admin teams
- Lead by example and promote high operational standards
Skills & Experience:
- Experience in multi‑site operations management within retail
- Strong understanding of HR processes, scheduling, and payroll support
- Excellent organisational and communication skills
- Confident managing suppliers, contractors, and compliance requirements
- Comfortable working with technology and operational systems
- Hands‑on, flexible, and proactive problem‑solver
- Familiarity with health, safety, and environmental regulations
- Project management experience for site improvement initiatives
About the Company
A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day‑to‑day operations and ongoing business growth. The company is well‑established, customer‑focused, and committed to delivering high standards across all locations.
Role Overview
They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands‑on role covering operations, HR support, finance administration, supplier management, and site development.
Key Responsibilities
Operational Management
- Oversee customer service standards and respond to any issues across sites
- Maintain compliance with inspections and regulatory requirements
- Ensure strong stock management, site presentation, and general upkeep
- Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation
HR & People Support
- Issue staff communications and assist with general HR documentation
- Maintain and update employee records
- Manage holidays, scheduling, and rota planning
- Provide support to site managers on people‑related matters
Finance & Administration
- Assist with payroll processing alongside administrative support
- Complete month‑end tasks such as bank reconciliation and aged debtor reviews
Supplier & Pricing Management
- Monitor and compare pricing for key products and services
- Liaise with suppliers and explore alternative options
- Manage seasonal and promotional ordering across sites
Site Development & Maintenance
- Coordinate planned works and liaise with contractors
- Support inspections and equipment servicing
- Address operational issues and implement solutions
Technology & Systems
- Oversee site security and operational systems
- Manage issue logging and resolution for equipment and technology
- Review supplier invoices and service reports
Leadership & Coverage
- Provide on‑site support and coverage when required
- Work collaboratively with site managers and admin teams
- Lead by example and promote high operational standards
Skills & Experience:
- Experience in multi‑site operations management within retail
- Strong understanding of HR processes, scheduling, and payroll support
- Excellent organisational and communication skills
- Confident managing suppliers, contractors, and compliance requirements
- Comfortable working with technology and operational systems
- Hands‑on, flexible, and proactive problem‑solver
- Familiarity with health, safety, and environmental regulations
- Project management experience for site improvement initiatives
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