Self-Employed | Part-Time or Full-Time
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
What is a Resolution Field Agent?
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Benefits
- Flexible working – minimum 2 weekdays per week, 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
- Engage Services is part of the Marston Holdings Limited group and works on behalf of major household names across the utility and financial sectors.
- We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. We welcome applications from all backgrounds.
- We are a Bronze Award holder of the Armed Forces Covenant and adhere strictly to Data Protection and FCA regulations.
- We offer full training that develops valuable, transferable skills and helps unlock your full potential.
We are an equal opportunity employer; we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
#J-18808-Ljbffr”, “datePosted”: “2026-05-07”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Marston Holdings”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__425527752__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Self-Employed | Part-Time or Full-Time
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
What is a Resolution Field Agent?As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Benefits
- Flexible working – minimum 2 weekdays per week, 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
- Engage Services is part of the Marston Holdings Limited group and works on behalf of major household names across the utility and financial sectors.
- We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. We welcome applications from all backgrounds.
- We are a Bronze Award holder of the Armed Forces Covenant and adhere strictly to Data Protection and FCA regulations.
- We offer full training that develops valuable, transferable skills and helps unlock your full potential.
We are an equal opportunity employer; we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
#J-18808-Ljbffr…