Band 5 Clinical Pathway Manager – Endoscopy
Job Overview
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day‑to‑day support for the PB (pancreato‑biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 waiting‑list coordinators and two Band 3 receptionists. Coordinated and streamlined administrative processes revolve around the patient and their individual needs, supporting the operational managers in the smooth day‑to‑day running of the department.
The post holder will also be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and supporting national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
Main duties of the job
This post involves developing strong working relationships and working closely with patient navigators within their team, and other pathway managers. It also involves all key members of the multidisciplinary team within primary and secondary care and the service users relating to Endoscopy, ensuring all patients receive a consistent and effective service.
Person specification
- Demonstrable ability to meet the Trust Values
- Diploma level qualification or equivalent experience
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficiency in the use of Outlook package – Power Point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non‑routine and complex problems
- Experience of managing staff
- Experience of interaction with all levels of staff
- Experience of drawing up staff rosters
- Experience of dealing with non‑routine and complex problems, progress chasing, resource and staff allocation
Skills
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward‑thinking, quick problem‑solving attitude
Compliance and Legal Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
- AT* — Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e‑learning modules prior to joining our organisation.
- EU/EEA citizen who does not have EU Settlement or Pre‑Settled status, you will require a visa to work in the UK.
- You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk.
- Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Band 5 Clinical Pathway Manager – Endoscopy
Job Overview
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day‑to‑day support for the PB (pancreato‑biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 waiting‑list coordinators and two Band 3 receptionists. Coordinated and streamlined administrative processes revolve around the patient and their individual needs, supporting the operational managers in the smooth day‑to‑day running of the department.
The post holder will also be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and supporting national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
Main duties of the job
This post involves developing strong working relationships and working closely with patient navigators within their team, and other pathway managers. It also involves all key members of the multidisciplinary team within primary and secondary care and the service users relating to Endoscopy, ensuring all patients receive a consistent and effective service.
Person specification
- Demonstrable ability to meet the Trust Values
- Diploma level qualification or equivalent experience
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficiency in the use of Outlook package – Power Point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non‑routine and complex problems
- Experience of managing staff
- Experience of interaction with all levels of staff
- Experience of drawing up staff rosters
- Experience of dealing with non‑routine and complex problems, progress chasing, resource and staff allocation
Skills
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward‑thinking, quick problem‑solving attitude
Compliance and Legal Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
- AT* — Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e‑learning modules prior to joining our organisation.
- EU/EEA citizen who does not have EU Settlement or Pre‑Settled status, you will require a visa to work in the UK.
- You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk.
- Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
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