Customer Experience Lead: Journey Design & Optimization

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Experience Lead: Journey Design & Optimization”, “description”: “ACCENTURE PTE LTD is seeking a Customer Experience Manager in Penarth, UK, to design and optimize customer journeys for enterprise clients. This role involves leading cross-functional teams, developing CX strategies based on research, and monitoring KPIs to enhance customer engagement. The ideal candidate will have 7-15 years of experience in related fields and strong skills in journey mapping, stakeholder management, and communication. Experience with CX tools like Qualtrics and Medallia is preferred.#J-18808-Ljbffr”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “ACCENTURE PTE LTD”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429299390__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=22861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Penarth” } } }
Company: ACCENTURE PTE LTD
Apply for the Customer Experience Lead: Journey Design & Optimization
Location: Penarth
Job Description:

ACCENTURE PTE LTD is seeking a Customer Experience Manager in Penarth, UK, to design and optimize customer journeys for enterprise clients. This role involves leading cross-functional teams, developing CX strategies based on research, and monitoring KPIs to enhance customer engagement. The ideal candidate will have 7-15 years of experience in related fields and strong skills in journey mapping, stakeholder management, and communication. Experience with CX tools like Qualtrics and Medallia is preferred.#J-18808-Ljbffr…

Posted: May 12th, 2026