Role Overview
We are looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join our team as a Strategic Customer Success Manager.
Responsibilities
- Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth.
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues.
- Assist and support with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 6+ years of professional experience in Customer Success or Account Management roles.
- 2+ years of professional experience in the AdTech / MarTech space working with large enterprise / strategic clients.
- Excellent client management skills, bias for action, strong sense of accountability, and ability to perform hands‑on technical work when needed.
- Experience supporting customers with cloud‑based SaaS solutions.
- Problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value‑based use‑case adoption.
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
- A self‑starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g., Asana, Salesforce).
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, and Google Analytics, and using productivity tools like JIRA, Asana, Notion, Catalyst.
Benefits & Compensation
This role will be based at our London, England office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. The position does not qualify for visa sponsorship or relocation; some travel will be required.
The salary range provided represents base compensation; equity is available for qualifying positions. We provide a comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options.
EEO Statement
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Branch”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435479038__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Role Overview
We are looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join our team as a Strategic Customer Success Manager.
Responsibilities
- Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth.
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues.
- Assist and support with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 6+ years of professional experience in Customer Success or Account Management roles.
- 2+ years of professional experience in the AdTech / MarTech space working with large enterprise / strategic clients.
- Excellent client management skills, bias for action, strong sense of accountability, and ability to perform hands‑on technical work when needed.
- Experience supporting customers with cloud‑based SaaS solutions.
- Problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value‑based use‑case adoption.
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
- A self‑starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g., Asana, Salesforce).
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, and Google Analytics, and using productivity tools like JIRA, Asana, Notion, Catalyst.
Benefits & Compensation
This role will be based at our London, England office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. The position does not qualify for visa sponsorship or relocation; some travel will be required.
The salary range provided represents base compensation; equity is available for qualifying positions. We provide a comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options.
EEO Statement
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr…